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mcafee antivirus plus 16 wont update through pfsense firewall and squidguard

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t used to, before the latest version (16). I'm using pfsense with squid proxy (and squidguard)

antivirus plus 16.0 R 36

prior versions (<16) updated no problem. I have whitelisted the sites as per their documentation.

ports 80 and 443 are open through the proxy.

Can I assume that mcafee is trying to pull  its updates from another site or location?  

Please advise

 

1 Solution

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Re: mcafee antivirus plus 16 wont update through pfsense firewall and squidguard

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Hi @mike00000 

Greetings from McAfee.

Kindly disable the access protection in McAfee(open McAfee>>settings>>general settings and alerts>>access protection) and try updating the McAfee manually . If in case McAfee not getting updated we request you to uninstall and reinstall McAfee. Disable the Access protection and try updating manually again. Kindly update us the outcome.

If you need further assistance, Kindly reach out consumer support team by clicking the below link,

McAfee Consumer Support

Regards,
Hari

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1 Reply

Re: mcafee antivirus plus 16 wont update through pfsense firewall and squidguard

Jump to solution

Hi @mike00000 

Greetings from McAfee.

Kindly disable the access protection in McAfee(open McAfee>>settings>>general settings and alerts>>access protection) and try updating the McAfee manually . If in case McAfee not getting updated we request you to uninstall and reinstall McAfee. Disable the Access protection and try updating manually again. Kindly update us the outcome.

If you need further assistance, Kindly reach out consumer support team by clicking the below link,

McAfee Consumer Support

Regards,
Hari

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