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MkStahl
Level 7
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Message 1 of 11

e-mail and IM Spam definitions will not update

McAfee has been telling me for two weeks that my spam filtering has not updated in the past seven days. I tried chat and can't get past the 'checking application' window. I get an error msg that basically tells me that I'm not connected to the internet. I am online.

Thanx,

FOG Mk

I'm using Secutity Center 2010

10 Replies

Re: e-mail and IM Spam definitions will not update

Is the dat for virus scan showning as current?

Try running MVT the virtual technician.

Click on useful links /technical support and run the MVT program. Note the session Id number

Also consider resetting Internet Explorer.

Message was edited by: Peacekeeper on 9/12/09 8:00:55 AM
Dinz
Level 16
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Message 3 of 11

Re: e-mail and IM Spam definitions will not update

Hi,

Check whether the computer’s date & time are correct

Can you provide some additional information like,
What type of internet connection you use , (dsl/wireless) ?
Have you made any recent changes for the computer ?
Do you have any other security software installed ?

Thanks,
Dinesh K

MkStahl
Level 7
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Message 4 of 11

Re: e-mail and IM Spam definitions will not update

I use earthlink dial-up. tht only recent changes have been to upgrade to Win 7 from Win Vista and to upgrade from Security Center 2009 to Security Center 2010. No other security software.

FOG Mk

MkStahl
Level 7
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Message 5 of 11

Re: e-mail and IM Spam definitions will not update

RVT and it identified no ptoblems. How do I reset IE?

Tried live chat but the when the program was doing the system check it indicated I wasn't connected to the internet, which, of course, it was.

Thanx

FOG Mk

Mohan
McAfee Employee
McAfee Employee
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Message 6 of 11

Re: e-mail and IM Spam definitions will not update

Hi Fog,

Please use the instructions below to reset you IE.

Open IE-->Click on Tools(If tools options in not available in the browser press "ALT" key on the keyboard  which would bring the "Tools" option).

After you click on Tools-->Internet Options-->Advanced-->Reset.

Click on Reset Button and wait for the process to complete. Then try to update the products.

Regards,

Mohan.B

McAfee Tier-2.5 Lead

MkStahl
Level 7
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Message 7 of 11

Re: e-mail and IM Spam definitions will not update

Thanx, I'll try that. Finally got on chat and threir bes solution was to re-install McAfee. Useing dial-up that a 12 hour download for me.

Thanx

FOG Mk (FOG's a title; Mk's the name)

Mohan
McAfee Employee
McAfee Employee
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Message 8 of 11

Re: e-mail and IM Spam definitions will not update

Hi Fog,

Please try resetting the IE and then try to update your products.If the issue does not get resolved .Uninstall only the Anti-Spam products and reinstall it. Since you are on a Dial up Connection will save a lot of time and also resolve the issue.

Regards,

Mohan.B

McAfee Tier-2.5 Lead

Dinz
Level 16
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Message 9 of 11

Re: e-mail and IM Spam definitions will not update

Hi Mk,

As you are on dial up connection, it would take some time to reinstall the programs

  1. Try to run this update tool from http://download.mcafee.com/products/licensed/cust_support_patches/MSKproxy.zip
    Save the file to a location such as your   Desktop or My Documents folder.
    Extract the contents for the zip file and save the data to:

    Windows 2000/XP/Vista: C:\Program Files\McAfee\MSK\
    Windows Vista 64-bit: C:\Program Files (x86)\McAfee\MSK\
     
    Double-click copymskupd.bat.
    After the operation completes, restart your computer  & Check for updates ,

if the updates doesnt fix the issue; then proceed with the steps as suggested by mohan in the previous post.

Thanks,
Dinesh K
McAfee Online Community Moderator

MkStahl
Level 7
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Message 10 of 11

Re: e-mail and IM Spam definitions will not update

Thanx, I'll try that.

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