Unprotected computer

[normt]

I have XP Service pk 3, using Total Protection, Security Center 9.3. Says my computer is not protected, I go to the securitry center, an click fix now , it says one or more problems needs attention. your subscription to McAfee Back up an restore must be verified. so I click on verify now. Says I am verified , but it wont go away. Program will update an I have run several scans. I use same protection on 2 other computers. Please help ! Thanks for your time and troubles. Norm

[exbrit]

Did you at any time have a separate subscription to Back Up & Restore, perhaps a beta test or similar?

[normt]

Thanks for the response. No I have not.

[exbrit]

Well you could first check with Technical Support Chat, linked in my signature and see if they have any suggestions, or you could try the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.

[normt]

Thanks I will try this.