Thanks Ex_Brit, clock is good. I've been to chat 7 times, re-installed 2 times and have done things to this computer that I will never understand! I just contacted Verizon Fios Support and expect them to get back to me. Everything else updates. The only reason I'm protected at this time is because of the re-install, it updated then. With this speed I need this protection now more than ever. Also, chat made me remove all my anti-spyware, one of which I got off this site, that one found 411 parasites that my other two didn't find including McAfee's protection. I re-installed McAfee again with no help. If the fios people can't help me, I'll be pulling the plug on McAfee and going with Verizons protection though I'd rather not. Thanks, Don.