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krahl3665
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Message 1 of 17

Unable to activate Total Protection 2011

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I am having same problem, can not activate subscription. I have tried all suggestions shown so far.

Spent 5 hours on this so far.

Running Windows XP

Firefox locks up when McAfee is installed, IE still works

Previous program was McAfee Total Protection, I ran McAfee Cleanup Tool

Installing for retail disk

Thanks for any help

1 Solution

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Re: Unable to activate Total Protection 2011

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Hi, 

     Try this,

Windows XP :

  1. Double-click My Computer.
  2. Double-click the C : drive.
  3. Right-click the Sysprep folder, and select Rename.
  4. Rename the Sysprep folder to OLDsysprep.
  5. Close Windows Explorer.
  6. Right-click the M icon in your taskbar and select either Activate product or Activate Now.

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mmahon
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Message 2 of 17

Re: Unable to activate Total Protection 2011

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Having same issue, been trying for week and a half, on windows vista 64, no issues with firefox, dont use internet explorer, product just hangs at actication, tried both retail install from disk and download, i can let it go for 24 hours same thing, had chat request going for week +, i have tried all suggestions, including the macfee cleanup tool, no clue how protected i am with a version with out, up to date definitions. Any help would be apprieciated hate the idea of paying $10 just to be able to install my purchased software. Debating if I should just eat the cash and buy a competitor.

M Mahon

P.S. Virtual Tech says I don't have any Mcafee products installed

Message was edited by: mmahon on 12/24/10 1:55:03 PM CST
cmscott6
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Message 3 of 17

Re: Unable to activate Total Protection 2011

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I'm having the same issue.  Bought a 3 user edition on disc; it ran perfectly on a newer laptop with Vista.  Went to install on second computer with Windows XP, and it wouldn't run the .exe program - nothing would happen.  Downloaded the web version and the same thing would happen, i.e. nothing.  Downloaded and ran the MVT and pre-install programs and they downloaded and ran fine.  Stinger found nothing, and I had run 2010 antivirus last week without a hitch.  Is there a virus/trojan that prevents McAfee from installing?  I tried a chat with customer service, but they curtly informed me that this was beyond their capabilities.  Now I'm kinda' stuck as 2010 McAfee expired.  Any suggestions?

Re: Unable to activate Total Protection 2011

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Hi,

       Could you please let me know what the exact error message you're getting while try to Activate McAfee software.

on 12/24/10 4:06:13 PM CST
krahl3665
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Message 5 of 17

Re: Unable to activate Total Protection 2011

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No error messages. It looks like it is trying, (clock just turns) then it just blinks off.

Re: Unable to activate Total Protection 2011

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Hi, 

     Try this,

Windows XP :

  1. Double-click My Computer.
  2. Double-click the C : drive.
  3. Right-click the Sysprep folder, and select Rename.
  4. Rename the Sysprep folder to OLDsysprep.
  5. Close Windows Explorer.
  6. Right-click the M icon in your taskbar and select either Activate product or Activate Now.

View solution in original post

Re: Unable to activate Total Protection 2011

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Hi krahl3665,

                 Have you tried the above steps what happen ?

mmahon
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Message 8 of 17

Re: Unable to activate Total Protection 2011

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hey any word idea about a fix for windows vista, same thing mine stalls out no error message.

` message states please wait while we connect to mcafee.com, spinning wheel

Message was edited by: mmahon on 12/24/10 9:33:52 PM CST
krahl3665
Level 7
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Message 9 of 17

Re: Unable to activate Total Protection 2011

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Yes that worked as far as getting the activation to connect. Thanks.

NEW problem, now McAfee is asking for a product key.

NO barcode key as shown was included in this retail purchase.McAfee activation says if no product key is available, I can sign up for a 30 day trial.

I have never had this much trouble with any software.

After spending so much money and time on McAfee I am debating if I should just scrap McAfee and go to a competitor.

Thanks again

Re: Unable to activate Total Protection 2011

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Please contact Technical Support Chat linked through Useful Links above.

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