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CJ2
Level 7
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Message 1 of 3

Two Factor Authentication Code Not Being Sent To My Phone

I cannot log into my account as the verification code is not being sent to my phone. I have received codes before but today it's not working.

I've tried rebooting my phone and reinserting the SIM but to no avail.

Anyone have any suggestions?

BTW how do I get onto customer service at McAfee? The support web site just leads me around in circles... 

2 Replies

Re: Two Factor Authentication Code Not Being Sent To My Phone

Hi @CJ2 

We regret for the inconvenience!

Please let us know the following to assist you better

  1. Operating system details.
  2. McAfee version details.

Alternatively, We recommend that you contact our consumer support on 1-866-622-3911 or You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Hari

CJ2
Level 7
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Message 3 of 3

Re: Two Factor Authentication Code Not Being Sent To My Phone

Thanks! I was able to get onto support with your link and it turns out to be a known issue at present and is being worked on.
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