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user_586
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Message 1 of 4

Total protection 2013 installation from disk issues - does not work???

Hi

Please assist - I have a Acer PC that came pre installed with Mcafee software, it had expired so purchased a Mcafee Total protection 2013, Im running Windows * and running a 64 bit system.

Placed the Installation Cd in, all started normally, it advised me it had to remove the existing software, which it did and re started.

Now it hand with a blick in the center of the screem and hangs?????? whats up

Please help, if I dont get it right going to exchange for another Brand

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user_586
Level 7
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Re: Total protection 2013 installation from disk issues - does not work???

running Windows 8

Re: Total protection 2013 installation from disk issues - does not work???

Michael I have altered your log in user name for your own security and privacy.  We don't allow email addresses to be posted or used publicly.   You will have to log in again using user name michael.vieira.

How old is this CD? 

Try this:   McAfee relies in Internet Explorer set to it's defaults regardless of default browser choice, so open IE10 and go to Tools/Compatibility View and make all websites use Compatibility View.  Then go to Tools/Internet Options and click the Advanced tab and then click the Reset button.  Apply and OK any prompts.   Close and reopen IE10 and then go to Tools/Addpons and re-enable any that you need.

Then try your installation again.

If it fails at this point I suggest you contact Technical Support by phone or online chat, it's free and linked through Useful Links at the top of this page.

Re: Total protection 2013 installation from disk issues - does not work???

Hello Michael,

Please go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Do that using IE10 in desktop mode.

Provide us with feedback is the flash player working correctly.

Regards.

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