Dear All,
I have come to you as a last resort before I take a sledge hammer to my new-ish computer and buy a Mac.
My computer has Windows 7 HP on it. Prior to yesterday, Total Protection 2011 was installed. That having expired, I bought the next version and now I have no protection whatsoever! It downloaded, it went through the pretence of opening but then completely disappeared. I managed to install it without a problem on my Windows Vista laptop, so my guess is that it's a problem with my computer.
Can anyone help with identifying the problem please?
Before you ask, I have already trawled this site and others, so I have downloaded all of the various removal and pre-installation programs. WIndows has been completely updated. IE 9 is installed. I have even spent a good hour or so using the Chat support function, but even 'Tier 2 Support' could not identify the problem. Their final suggestion was: ask Microsoft!
The clock is ticking. I need my computer for work, but I'm not going to use it without proper protection - I've been well-indoctrinated with the technological birds and bees story! If this can't be resolved, good bye Windows and good bye McAfee, hello Apple and hello a whole load of other problems! (Sounds like a Beatles song...)
Yours desperately,
JL
Solved! Go to Solution.
Problem solved! I installed Avira anti-virus software as a stop-gap (free trial), then tried installing McAfee one last time...and it worked! Avira must have installed a component that I required. Very strange. Any other explanation for this?
You could try the below steps
Thanks Manoj, but that didn't work.
I've wasted so many work hours on this that I'm starting to despair.
Some progress! I now get an error message! Woo hoo! Here it is:
Problemsignatur:
Problemereignisname: BEX
Anwendungsname: Install.exe_McAfee Integrated Security Platform Installer
Anwendungsversion: 5.0.434.0
Anwendungszeitstempel: 4ddd2cdf
Fehlermodulname: Install.exe
Fehlermodulversion: 5.0.434.0
Fehlermodulzeitstempel: 4ddd2cdf
Ausnahmeoffset: 0006a7e6
Ausnahmecode: c0000417
Ausnahmedaten: 00000000
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 2057
Zusatzinformation 1: 72aa
Zusatzinformation 2: 72aa47882a60ea26f3445ab1c8bd535f
Zusatzinformation 3: 1553
Zusatzinformation 4: 155311fa79bfc9b450f232537711962a
(It's on a German computer!)
Please try the below steps for the MISP Error.
To turn UAC off
Note: Major reason for this issue is either the windows components are corrupted or there might be some malware presence. It would be worth trying to re-install the Windows 7 before you move on to MAC
Please let me know the suite name of the new purchase?
Please check if there is any system restore point prior un-installing the expired McAfee Total protection 2011.
Thank you, but that didn't work either. McAfee did start to run, but got half way through the process and then stopped. Now it won't run at all.
The suite is the '5 User McAfee Total Protection'.
Problem solved! I installed Avira anti-virus software as a stop-gap (free trial), then tried installing McAfee one last time...and it worked! Avira must have installed a component that I required. Very strange. Any other explanation for this?
It's now November 2012 - same problem installing McAfee. Same solution thanks!
Installed Avira anti-virus trial. Then went back and executed the McAfee installation file.
Worked like a charm.
Problem for McAfee is - Avira is a less expensive program. Hmm....
This has not worked with me. But I will leave the Avira like protection while I look for solution to the bad operation of the installer of McAfee.
Finally I was able to install the McAfee Antivirus. I got it after installing the Windows Installer 4.5!
I don't know if the WinInstaller needed an update or upgrade, or it was corrupt. But that was the cause of the problem.
I hope this information will be useful for other users.
Greetings!
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