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jjporlando
Former Member
Message 1 of 6

System Unprotected

I added another license to my McAfee. I have Security Center 9.3.37.

When I start up the computer it shows my being protected. Throughout the time I'm on-line it goes to unprotected and I must fix it. It will not stay in a protected mode.

I ran the technician application. It shows a problem with mcshield - processes and services.

I am using Windows XP Home and have SP3 installed. All my updates are current.

Any idea what I need to do to keep my McAfee protected? I have no problem on my other desktop. This is getting very frustrating!
5 Replies
BalaSGS
Former Member
Message 2 of 6

system unprotected

Hi,

Please check if you have .net frame works 3.5 in add/remove programs.
If not try updating windows.
Have you ever used any other security program?
If so please run the related tools to remove the traces.
Do a full scan with McAfee.
Check the DAT Version.
Do disk defragmentation.
Disk clean up.
Check if you find any difference
jjporlando
Former Member
Message 3 of 6

Update

I checked on the things you suggested but I continue to go to an "unprotected" mode. I then have to "fix" it and get back to protected for a time before it goes back to unprotected.

All my Windows XP files are up to date.
I defragged the hd.
I removed a portion of the prior Norton program that I discovered via the add/remove software applications (this did not help).

Should I try removing McAfee and trying to reinstall again?

I didn't have these problems with Norton. Only poor pc performance problems caused by Norton. I wanted to save money by paying for a second license with McAfee and not have to pay Norton another $49. Now I regret my decision.

John
BalaSGS
Former Member
Message 4 of 6

Update

Hi,

Please clarify,

Are you able to update the McAfee?
Did you had any issue with pop-ups regarding the verify subscription?

Steps can be tried:
Run the MSCPRXFIX.exe. Tool http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe.
I would appreciate if you can perform the McAfee Virtual Technician scan in the computer give us the Session ID number.
http://service.mcafee.com/MVT.aspx?MVT=1&&lc=1033&sg=TS&pt=1
Please revert back to me if the issue persists
jjporlando
Former Member
Message 5 of 6

Update

Thanks for your quick response.

I ran the virtual technician program. My session ID # is: 16010370. It fixed one problem (1 process not running) but couldn't fix the other (1 service not running).

McAfee properly updates on my machine. My DAT folder shows the file # 5536.0.

Thanks.
jjporlando
Former Member
Message 6 of 6

Follow Up

I have not had any problems regarding verify the subscription. (no pop-ups)
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