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BrownDog
Former Member
Message 1 of 5

Security Centre 9.11

Please Help

For some reason My security centre has requested "Action required" for Computers & Files, Internet & Network, requested "Attention" for E-mail & IM, and Parental Controls.
Am I Protected "No", I pressed fix, result "One or more problems require your response", I cannot fix anything and the virtual technician fixed one file, however 7 others connot be fixed in the Registry (I think).

Thanks

Browny
Tags (1)
4 Replies
BrownDog
Former Member
Message 2 of 5

Technician Results

In Case someones asks, this is the result;

MVT Information
MVT Version : 5.0.1.0
System Information
Operating System : Microsoft Windows XP Home Edition (Build 2600)
Service Pack : Service Pack 3.0
Language : 0409
Internet Explorer Version : 8.0
Internet Explorer Language : en-us
System Drive Type : NTFS
Physical Memory Available : 293352
Physical Memory Total : 1047932
Virtual Memory Available : 2056508
Virtual Memory Total : 2097024
System Architecture : x86 Family 6 Model 13 Stepping 8 Intel(R) Pentium(R) M processor 2.00GHz
Date Time : 07/24/2009 18:08:17
Time Zone : GMT +10:00
Product Details
Product Name : VirusScan - 3-User McAfee Internet Security
Product Version : 13.11.102
Language : en-au
Partner : McAfee
Account ID : 67766427
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
DAT and Engine OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : SecurityCenter
Product Version : 9.11.109
Language : en-au
Partner : McAfee
Health Check Details
Registry OK
File 7 file(s) incorrect
Expected File not Present
File: c:\program files\mcafee\msm\McSmpUi.dll
Expected File not Present
File: c:\program files\mcafee\msm\McSmtTsk.dll
Expected File not Present
File: c:\program files\mcafee\msm\McSmtStr.dll
Expected File not Present
File: c:\program files\mcafee\msm\McSmtFwk.exe
Expected File not Present
File: c:\program files\mcafee\msm\McSmtMsg.inf
Expected File not Present
File: C:\Program Files\Common Files\McAfee\MSC\McDspWrp.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\MSC\McDspWrp.inf

Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK
Cateta
Former Member
Message 3 of 5

Total Protection 2009 can not be installed

I'm having the same problem.:mad:
I'm trying to install Total Protection 2009 in Vista Business, but it simply does not install.

Virtual technician shows the same errors.

Did somebody has been able to solved this?
BrownDog
Former Member
Message 4 of 5

RE: Total Protection 2009 can not be installed

Hi

No Luck in getting help.

I ended deleting my current version, used the MCPR.exe file that McAfee suggest to completely remove the Program from my system, then re-installed the whole lot.

This seemed to work and the system ran quicker.

Good Luck

Regards
Michael
exbrit
MVP
MVP
Message 5 of 5

RE: Total Protection 2009 can not be installed

Glad you are OK now.
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