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bradcarp
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Security Center Wont Install

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I have a new laptop with Windows 8 and have been trying to add it as another device on my McAfee Small Business Security subscription. I have downloaded it several times and install and I first get told that "none of my security features could be installed" and then I run McAfee Virtual Technician who says that the issue is Security Center 14.0 needs to be updated. It has a red "update now" text that would imply you click it to launch an update, but that doesnt work.

Any ideas?

1 Solution

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Re: Security Center Wont Install

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Make sure any previous security software is uninstalled and use their tool if applicable.

Completely uninstall via Control Panel > Programs and Features, reboot.

Run the MCPR cleanup tool and reboot.

Reinstall from your online account.

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4 Replies

Re: Security Center Wont Install

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I assume the Small business security subscription uses the consumer version try disabling access protection and update there is a a fix available but I feel it needs a reinstall or disabling AP to get it. AP is found in navigation General Settings and Alerts and Access Protection. Ensure after the update you reenable AP.

That is my initial thought if no help best you contact support

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Re: Security Center Wont Install

Jump to solution

Make sure any previous security software is uninstalled and use their tool if applicable.

Completely uninstall via Control Panel > Programs and Features, reboot.

Run the MCPR cleanup tool and reboot.

Reinstall from your online account.

View solution in original post

bradcarp
Level 7
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Message 4 of 5

Re: Security Center Wont Install

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Thank you Ex_Brit for the pointer to the clean up tool. Uninstalling and then cleaning up and re-installing solved my problem. All good now. Thanks!

Re: Security Center Wont Install

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Glad it helped, good luck ;)

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