I renewed my subscription to McAfee (ver 9.15) on 12/15/2009. Since that time, McAfee cannot successfully scan my computer. Before I uninstalled and reinstalled the McAfee software, the security center indicated my last scan was on 12/11/2009. Now that I have reinstalled the software, it just says the last scan data is "unavailable." I have contacted the on-line help twice, following their differing guidance, but to no avail. When I try to manually scan, it stops at the 33-34% mark and says an error has occurred, with problem details: "Error getting scan progress." The scan stops on the same file each time. My security center says I am protected, but I am wary of that, given the situation that the system is not being scanned for threats. I saw a similar problem on another thread; kind of curious that others would have a problem immediately after renewing subscription!
Can you provide some more information regarding the computer like;
What is the operating system?
how old is the computer?
Did we have any virus infections found in the computer previously?
What is the file in which the scan stops ?
Dell Inspiron, 3 years old. Vista Home Premium operating system. Never had any previous virus issues, that I know of. The file name where scanning stops is C:\users\trisha&Dave\...U_CNNANT2010_30.exe.dlm. As far as I can determine, the file has something to do with the Garmin GPS program I have on my computer.
Turn off the Scan Using Minimal Computer Resources option.
and then try to perform a full scan, if it still not proceeding ; right click on that particular drive and scan it to check the status of the file
I tried this solution and it did not work for me. I am running Windows 7 and I cannot run a full scan. McAfee seems to get stuck on a large Garmin file.Message was edited by: ivanbart on 5/26/10 7:42:19 PM CDT
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