cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scan locks up during full scan at enuihlp.dll

Full scan locks every time at the file ehuihlp.dll and I have to force shutdown my computer. How do I fix this?

3 Replies
alex_n
Level 7
Report Inappropriate Content
Message 2 of 4

Re: Scan locks up during full scan at enuihlp.dll

The first thing you should try is to locate the file on you hard disk. Notice the location displayed on the scan screen when it freezes, OR just search for that file name on the Search option (start menu)

Once you´ve found the file right click and analize it.

See what type of file is. Is it a software file for a program, a system file. Looks like a help file of some software you got installed.

See what results the scan provide and return.

Good luck.

Re: Scan locks up during full scan at enuihlp.dll

I'm sorry the file was ehuihlp.dll and it's a widows media application extension. I scanned it and comes back OK. But everytime I run full scan it freezes at that file. I'm really getting frustrated with this. A quick scan runs all the way through and says all i well.

alex_n
Level 7
Report Inappropriate Content
Message 4 of 4

Re: Scan locks up during full scan at enuihlp.dll

It seems it relates to a Windows registry error pointing to that file.

First of all try to Update your windows to the latest updates.

Also, I would try running WIndows System Tools as the Defrag and Disk Cleanup.

Finally I would also try a Check Disk, via the comand on cmd:   chkdsk /f /r c:

that will reboot and start scanning the disk for errors and auto-fixing them.

Good luck!

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community