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Divine
Former Member
Message 1 of 2

Restoring Infected Files

Virus Scan has just discovered 3 viruses on my notebook and quarantined them. I have clicked restore, then re-scanned and Virus Scan has detected the same three viruses in the same locations.
I thought restore was supposed to clean the infected file before restoring it, am I missing something here?
Tags (2)
1 Reply
exbrit
MVP
MVP
Message 2 of 2

RE: Restoring Infected Files

No, that restores them to where they were found in the first place.

Per Security Center Help:

 

Work with quarantined files

When VirusScan quarantines infected files, it encrypts and then moves them to a folder to prevent the files from harming your computer. You can then restore or remove the quarantined files.


  1. Open the Quarantined Files pane. How?
    [LIST=1]
  2. On the left pane, click Advanced Menu.
  3. Click Restore.
  4. Click Files.



  • Select a quarantined file.
  • Do one of the following:

    • To repair the infected file and return it to its original location on your computer, click Restore.
    • To remove the infected file from your computer, click Remove.



  • Click Yes to confirm your selected option.



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