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Real time scanning stuck off; McAfee updates cause crash

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I'm running Windows XP home with dial up. On 6-22 a very lengthly McAfee update performed. After update prompted me to restart pc, I did so and real time scanning became disabled. When I attempted to connect to internet I got a blue window saying a problem was detected and windows shut down to protect my pc. I did a system restore and everything came back ok except McAfee Virus Scan still showing real time scanning off. I turn it on and goes back off immediately. I ran virtual technician and oas-disabled-fix.cmd utility. Nothing helps to get real time scanner back on.  Since 6-22 a couple updates have completed ok, but last night another occurance just like on 6-22. Update took forever and upon restart and connect to internet got same blue window. Had to system restore again to get pc back. I figure next step is to uninstall and reinstall McAfee Virus Scan Plus. McAfee info states system restore can disable real time scanner but mine was disabled before I did original system restore. It became disabled right after 6-22 update. Should I perform uninstall and attempt to re-install? I have 7 months left on my subscription, but I figure in the state I'm in right now firewall is working but virus protection isn't, and I'm not going to do anymore updates since that's what's causing my pc to get blue error window. As I said I'm using dial up. Will I be able to re-install my Virus Scan Plus through "my account" with dial up connection? Never before 6-22 had scanner problem or blue error window. Can anyone verify was McAfee update what caused my pc go go eratic? I've never had a virus so don't know what it's like. My pc is working perfectly right now except my Mcafee Virus Scan still shows real time scanning off. So I don't think I have a virus.  I'd appreciate anyone sharing their views as I've never had a problem like this before.

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Re: Real time scanning stuck off; McAfee updates cause crash

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This is XP SP3 I hope?   I know being on dial-up this is a pain but the best solution is now to uninstall, then run the MCPR cleanup tool listed under Useful Links at the top of this page, reboot and reinstall from your online account.

System Restore cures many things but it can corrupt time-sensitive applications such as virus protection.  So can the use of registry cleaners FYI.

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3 Replies

Re: Real time scanning stuck off; McAfee updates cause crash

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This is XP SP3 I hope?   I know being on dial-up this is a pain but the best solution is now to uninstall, then run the MCPR cleanup tool listed under Useful Links at the top of this page, reboot and reinstall from your online account.

System Restore cures many things but it can corrupt time-sensitive applications such as virus protection.  So can the use of registry cleaners FYI.

View solution in original post

Re: Real time scanning stuck off; McAfee updates cause crash

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Hi Ex Brit,

Thanks so much for your reply. Yes I have SP3 and windows updates current. Thanks for reinforcing my thought to uninstall and re-install. Figured it would come to that. Yes, dial up is a  pain but love my MSN explorer and usually find it not too slow to tolerate.  Will do as you stated, and wish me luck for success. Thanks again,

Loretta

Re: Real time scanning stuck off; McAfee updates cause crash

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Loretta,

Good luck and I hope it works.

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