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conuir
Level 7
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Message 111 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

This problem has been around since at least feb 2010... it is now oct 2011. 20 months.. why has this damn problem not been fixed/patched/whatever the hell needs to be done?

I bought this laptop only a week ago.. payed more than enough for it as well as this pathetic software only to find out it doesnt work. I'm tempted to not even bother resolving the issue and moving to another program.

its an absolute disgrace this problem is still around. get it bloody sorted!

Message was edited by: conuir on 10/10/11 07:20:28 CDT

Re: Real time scanning keeps turning off and virtual tech cant fix

It's a recurring issue because there are dozens of different reasons why it might be happening and each case has its own unique ones.   So there is no single fix.   Dinz was in the thread earlier and I am sure he will be back when he's on duty but in the meanwhile Technical Support is available free of charge by online chat or telephone - see Useful Links at the top of this page.

jaykrow
Level 7
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Message 113 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

I was hit by it too after doing 'System Restore'  and Windows Defender kept switching off as well.  Updated definitions for both and had no more trouble

Re: Real time scanning keeps turning off and virtual tech cant fix

After using System Restore time-sensitive applications that rely on frequent updates to keep current will often act up.  The solution is to update them immediately.

dipys100
Level 7
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Message 115 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

Hi, this could be because of ZeroAccess virus, Mcafee Total didn't find it.

It's possible other faults exist like scan not taking as long. I have posted here - https://community.mcafee.com/message/212474#212474

Re: Real time scanning keeps turning off and virtual tech cant fix

I had the same issue as well. Managed to solve it by totally removing everything McAfee and then installing it as if it was new.

Re: Real time scanning keeps turning off and virtual tech cant fix

Windows XP SP3

Same problem, but a manual 'Check for Updates' and a restart or two used to fix, until the other day.

oas-disabled-fix.cmd did not cure problem.

As a user in the administrator group downloaded the software.  Install apparently successful.  Still no good.  Virtual Technician (MVT) returned 28 missing files and 2 missing services, which it could not fix.

As administrator, repeated the process.  MVT now happy.  Checked for updates and all now seems OK.

Seems some permissions issues going on here.  I don't want to use the administrator account as a matter of course, so there seems to be a problem which the install did not highlight.

Don't know what you do with Vista or W7 as you can't log in to actual administrator account.

Re: Real time scanning keeps turning off and virtual tech cant fix

When you reinstalled did you follow this method?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

This prior to a reinstall from your account.

Message was edited by: Peacekeeper on 13/11/11 7:21:47 PM

Re: Real time scanning keeps turning off and virtual tech cant fix

Thank you Peacekeeper for the information.

I did not follow the path you suggest.

However, using the administrator account solved poblems created during the install by a user in the administrator group.  Your reply did not touch on the permissions issue.

Reinstallation does not address the core point that a number of users seem to be having problems.

For the average home user, solving this problem is getting rather too difficult.  It is unfortunate that the download and install gives a false sense of security, saying, as it does, that the exisiting software is being removed, when clearly the additional steps show that the installer is not doing the job properly at all.

Like much software, the poor thing here is that if the installer needs additional steps, why can't it stop and give the user clear and simple instructions what they need to do first?  If there is the possibility of XP permissions issues, why aren't we told to download and install as administrator?

astor
Level 8
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Message 120 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

ventriloquist wrote:

For the average home user, solving this problem is getting rather too difficult.  It is unfortunate that the download and install gives a false sense of security, saying, as it does, that the exisiting software is being removed, when clearly the additional steps show that the installer is not doing the job properly at all.

I agree 100%.  Since McAfee appears to be so susceptible to problems of all kinds requiring a special procedure to uninstall then re-install, it should be a one step process within McAfee itself.  It's time the special uninstall procedure be built into McAfee so any user of limited computer experience can carry out a clean install of the product.  It should also verify the uninstall worked 100%, and if not warn the user to contact support.  This is not rocket science.

Message was edited by: astor on 13/11/11 12:57:42 PM
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