cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mrsbates
Level 7
Report Inappropriate Content
Message 1 of 4

Real-Time Scanning Turning off

The real time scanning suddenly stopped working on my computer, I turn it on and it turns off within a few minutes.  How do I get it to stay on?

3 Replies

Re: Real-Time Scanning Turning off

Several possibilities a big 1 would be you may have a virus. That said try the following first before we look at the virus possibility

1. Have you any other AV programs installed or had been install prior to this version of Mcafee.? This includes other versions of Mcafee. If you have or had  you may nee dto run the relevant removal tool for the program you had. If you had Mcafee (aother version) yopu should have run MCPR removal tool mentioned here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

2. try a manual update somethimes this shocks it into working.

these ideas and other thoughts mentioned here

http://service.mcafee.com/FAQDocument.aspx?id=TS101225

Hayton
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 4

Re: Real-Time Scanning Turning off

Moved out of the SiteAdvisor section into Security Center

JaiPrakash
Level 12
Report Inappropriate Content
Message 4 of 4

Re: Real-Time Scanning Turning off

Hi there,

There are several issues for the Real time scanner to be disabled , some of them are ;

Malware issue

If you performed a system restore

Updates not installed

Conflict with a third party scanner

McAfee services not started

We have a propose document here http://service.mcafee.com/faqdocument.aspx?id=TS101225 that would help you in troubleshooting and fixing the issue without the intervention of a technician , please try it and let us know if you still have the issues persisting ???

Regards,

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community