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stephenrbp
Level 7
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Message 1 of 19

Real Time Scanning Disabled

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Every time I turn the PC on I am getting 'real time scanning disabled'. I enable it and it reverts within 5 seconds. I can not find the reason. I have tried initiating a chat with a technician, but when I get to the 'chat' button it takes me back to the support home page, so I am hoping someone here can point me

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Sree
Level 8
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Message 4 of 19

Re: Real Time Scanning Disabled

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Please restart your computer and check the status stephen . As you told that you used adaware and Iobit check for the traces of these files in the below mentioned locations

For Windows vista\windows 7 :

C:\Program Files

C:\Program Files\Common Files

C:\ProgramData

For Windows XP:

C:\Program Files

C:\Program Files\Common Files

C:\documents& settings\all users\application data

Also delete folder with the name lavasoft which is related to adaware,

If these steps dint work follow the below mentioned step:

Download and run the oas-disabled-fix.cmd utility

  1. Download and save the utility from the link below to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd

  2. Double-click the oas-disabled-fix.cmd tool.

    NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.

    If you receive the error StopService: Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.

  3. Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.

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18 Replies
Sree
Level 8
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Message 2 of 19

Re: Real Time Scanning Disabled

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Hi stephen,

    Do you use any other antivirus softwares in your computer if so you have to uninstall that and restart the computer.

If it doesn`t works then you can try the below mentioned step

  1. Click Start, Run, type services.msc, and click OK.

    NOTE: Windows Vista and 7 users should click the Windows Orb, type services.msc in the search box, right-clickservices.msc, select Run As Administrator, then click Continue.
  2. Locate the McShield service and check the status. If the status is Stopped, right-click the McShield service and clickStart.
  3. When the status shows Started, close the Services window.
  4. Open McAfee SecurityCenter and verify that Real-Time Scanning is enabled.
  5. Restart the computer and verify that Real-Time Scanning remains enabled.
stephenrbp
Level 7
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Message 3 of 19

Re: Real Time Scanning Disabled

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The service was already started. I haven't restarted my PC yet. I am not running any other virus protection. Although I have had Adaware and Iobit software running, they are now deleted.

The problem seems to have gone away now since I manually ran update, but it has kept coming back every day.

Sree
Level 8
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Message 4 of 19

Re: Real Time Scanning Disabled

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Please restart your computer and check the status stephen . As you told that you used adaware and Iobit check for the traces of these files in the below mentioned locations

For Windows vista\windows 7 :

C:\Program Files

C:\Program Files\Common Files

C:\ProgramData

For Windows XP:

C:\Program Files

C:\Program Files\Common Files

C:\documents& settings\all users\application data

Also delete folder with the name lavasoft which is related to adaware,

If these steps dint work follow the below mentioned step:

Download and run the oas-disabled-fix.cmd utility

  1. Download and save the utility from the link below to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd

  2. Double-click the oas-disabled-fix.cmd tool.

    NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.

    If you receive the error StopService: Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.

  3. Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.

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stephenrbp
Level 7
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Message 5 of 19

Re: Real Time Scanning Disabled

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I have restarted it and it seems ok, but I will have to see what happens tomorrow!!!

Thanks

Sree
Level 8
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Message 6 of 19

Re: Real Time Scanning Disabled

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Welcome ,Stephen keep posting if you have any more issues.

virushater
Level 7
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Message 7 of 19

Re: Real Time Scanning Disabled

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I am having the same problem and very frustrated. When I download the tool and run it I just get the cmd black screen with a blinking cursor and nothing else - is it supposed to do something?  I cannot even manually run a scan - it stops mid scan and will not continue.

Sree
Level 8
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Message 8 of 19

Re: Real Time Scanning Disabled

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Hi virushater actually when you run this tool nothing will happen a black window should come and disappear. If you still have the same problem may i know the type of operating system you have.Also i want to know whether you are already getting any spyware alerts.open internet explorer click help->About internet explorer and check the version and cipher strength and reply. Thanks

virushater
Level 7
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Message 9 of 19

Re: Real Time Scanning Disabled

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Looks like I resolved this finally.  What I did was turn off Mcaffee - or should I say - I let Mcafee stay off since it turned itself off. I completely uninstalled internet explorer.  Then I downloaded SuperAntiSpyware again - ran it and it found 53 issues which it removed.  I then was able to finally run my Macafee manual scan which then found 1 issue and removed it.  Now all is well.  Looks like Mcafee didnt detect these viruses and you need a malware or spyware software to get rid of whatever is causing this.

Figured I would offer this up to see if it works for anyone - beats paying a hefty fee to Mcafee to remove the virus

Elurion
Level 7
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Message 10 of 19

Re: Real Time Scanning Disabled

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Try this on safe mode

Download and run the oas-disabled-fix.cmd utility

  1. Download  and save the utility from the link below to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd

  2. Double-click the oas-disabled-fix.cmd tool.

    NOTE: Windows Vista and 7 users  should right-click oas-disabled-fix.cmd and select Run  as Administrator.

    If you receive the error StopService:  Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch  job. Type Y and press ENTER. Run the  oas-disabled-fix utility again.

  3. Restart your computer  and ensure that McAfee Security Center shows that Real-Time Scanning is  enabled.

If dont work uninstall McAfee with MCPR and then in safe mode use Malwarebytes and then install again on safe mode and try the procedure.

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