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St16
Level 7
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Message 1 of 2

Public network Wifi not working

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I recently subscribed to McAfee Total Protection. However, I can no longer log into the public network Wifi at work. The Wifi at my home works just fine. I think it may have to do with the McAfee VPN not allowing the public network but I do not know. I turned off the McAfee firewall but it still does not work. How do I resolve this?

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Venkat_YM
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Re: Public network Wifi not working

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Hi @St16 

Greetings from McAfee.

We deeply regret for the inconvenience caused.

Kindly perform the below steps and check how it goes.

  • Ensure windows updates and McAfee updates are up to date.
  • Remove any third-party anti-virus or VPN products on the device.
  • Check turning-off the VPN. If it allows public Wi-Fi network, then re-install the McAfee software.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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Venkat_YM
Moderator
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Message 2 of 2

Re: Public network Wifi not working

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Hi @St16 

Greetings from McAfee.

We deeply regret for the inconvenience caused.

Kindly perform the below steps and check how it goes.

  • Ensure windows updates and McAfee updates are up to date.
  • Remove any third-party anti-virus or VPN products on the device.
  • Check turning-off the VPN. If it allows public Wi-Fi network, then re-install the McAfee software.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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