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Premium plan won't start in Safe Connect VPN

I bought a Premium plan of McAfee Safe Connect VPN on Feb. 6, 2021. If I sign in to My account the ACCOUNT STATUS is listed as "Premium." The application, however, seems to be working as a Free plan. I get pop-ups informing me that all my 250 MB of protected data has been used and that I should upgrade to Premium. The VPN won't work, apparently, until I upgrade to Premium, which I have already paid for. I thought the Premium Plan has unlimited data. How do I get the Premium plan to start working? Please help.

4 Replies
Madhan
McAfee Retired
McAfee Retired
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Message 2 of 5

Re: Premium plan won't start in Safe Connect VPN

Hello @shridruplo 

Please open Safe Connect and go to the account section after clicking on the stack icon. Check if it shows the right e-mail address with which you have opted for.

Regards,
Madhan M

Re: Premium plan won't start in Safe Connect VPN

The email address appears to be correct. If I sign in to My account for Safe Connect, it shows my ACCOUNT STATUS as "Premium."

Re: Premium plan won't start in Safe Connect VPN

The Safe Connect VPN is now working as "Premium."

 

Thanks,

shridruplo

Madhan
McAfee Retired
McAfee Retired
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Message 5 of 5

Re: Premium plan won't start in Safe Connect VPN

Hello @shridruplo 

We are glad to hear that its working now as expected. Please feel free to contact us anytime through Community or our Support.for any assistance with McAfee.

Regards,
Madhan M

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