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Guthree
Level 7
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Message 1 of 4

No updates and no upgrades for version 9.1

Hello,

I'm Using Security Centre 9.1 (Dutch) which is distributed by my provided XS4all.nl.
After updating to version 9.1 I am unable to download any updates or upgrades.
Also I get mcafee popups telling me that my pc isn't protected, the (have to translate from dutch) detection signature is between 8 to 29 days old.
Before updating to version 9.1 everything was working alright.

Installed it twice now, with no changes.

If I try 'fix' then the updating process starts, I see the turning icon which means Sec Centre is looking for updates and then I get a popup message telling me Sec Centre has the latest files.

Virusscan:
Dat version is 5420.0000
Engine version is 5300.2777
3 Replies

RE: No updates and no upgrades for version 9.1

De huidige DAT is 5484, dus 5420 is inderdaad meer dan 8 dagen oud.

Controleer eerst eens de datum/tijd op de PC in kwestie. Als je deze heb moeten veranderen, herstart de PC, en probeer daarna nog eens te updaten.

Anders kan je McAfee nogmaals verwijderen, de PC opnieuw opstarten, MCPR draaien (zie mijn signature), de PC opnieuw opstarten, en McAfee herinstalleren.

Trouwens, als je McAfee installeerd zoals geleverd door xs4all - ik neem aan dat je je ook heb moeten registreren (met een e-mail adres + wachtwoord)? Of, als dit al een keer gedaan is, is dit mischien automatich gebeurd voor deze nieuwe versie.

Maar heb je dan ook een Account op de McAfee website, en als je daar inlogt zie je dan ook je nieuwe McAfee software?
http://nl.mcafee.com/root/myAccount.asp
Riddlez
Level 7
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Message 3 of 4

RE: No updates and no upgrades for version 9.1



Suggestion: next time this occurs, don't use 'FIX'.
Try a reboot, give it a couple of minutes. If you're not automatically updated after a few minutes, try the 'manual' update, while ignoring 'FIX'.
Removing temporary files/browser history MIGHT help.
Guthree
Level 7
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Message 4 of 4

RE: No updates and no upgrades for version 9.1

Everything is working now as it should!
XS4all, my provider noticed that the Security Centre update they first distributed had problems so they replaced it with a newer version and this one works like a charm!
Everything is updated and is working as it should ... at least I don't see any problems.

So thanks for the help! :)

Oh and by the way BastiaanR, the link you refer to in your signature is not working but I did manage to find the removal tool with a little search on my favorite searchengine. happy
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