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AngusSF
Former Member
Message 11 of 15

RE: Need to disable firewall to access net/email

My daughter had a problem with her laptop last year -- the WiFi and internal Ethernet just quit working and I couldn't get it working remotely. When she brought it home at Xmas I discovered the problem was an incompletely-removed copy of a 3rd-party firewall. Once I reinstalled and then removed the firewall everything started working again. I had to reinstall it to get the removal software installed.

Sounds to me like you have something similar going on. If the machine once had a Norton/Symantec firewall, the removal process you went through may not have completed properly. Symantec makes a number of removal tools available for troubleshooting this, there are different ones for different versions of Norton Internet Security. Just Google: http://www.google.com/search?q=norton+removal+tool+[Your_Version_Of_Norton], download the tool that is appropriate for your problem, and try that.

Of course, I shouldn't need to tell you wink to create a system-restore point before trying this.
wl035
Former Member
Message 12 of 15

RE: Need to disable firewall to access net/email

angus,

are you saying to re-install norton, and then remove using the removal tool, rather than "uninstall"? if i re-install norton, do i need to uninstall mcafee first?

thanks,
wl
wl035
Former Member
Message 13 of 15

RE: Need to disable firewall to access net/email

i have already run the removal tool, but i didn't re-install first.
AngusSF
Former Member
Message 14 of 15

RE: Need to disable firewall to access net/email

No, just running the NRT should have done the trick. Are you still offline?
wl035
Former Member
Message 15 of 15

RE: Need to disable firewall to access net/email

sorry. stepped away for a bit.
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