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wl035
Level 7
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Message 1 of 15

Need to disable firewall to access net/email

running ISS2009, XP SP3. outlook 2002 SP3. use sierra AT&T wireless broadband card. after installing, IE 7 will not connect (DNS error), Outlook will not connect to e-mail server. i have set program permissions all to allow, ISP IP range for AT&T to trust. nothing works. if i turn firewall off (like now), i can conduct business as usual. i turn windows firewall off when i turn the McAfee firewall on and vice versa.

did not have this problem with norton.
14 Replies
bua_ako
Level 7
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Message 2 of 15

RE: Need to disable firewall to access net/email

i posted a work around in one of your posts have you already tried those?

by the way you had a previous norton software... how did you remove/uninstall it?
wl035
Level 7
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Message 3 of 15

RE: Need to disable firewall to access net/email

thanks, yogi. after a while, i moved to this forum, since i thought the other one may have been the wrong place.

made all of your prescribed setting changes. rebooted. still doesn't work.

i uninstalled norton usingthe uninstall command. then searched and deleted any remaining symantec or norton files and folders. there were very few left.
bua_ako
Level 7
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Message 4 of 15

RE: Need to disable firewall to access net/email



that means remnant files of the norton software are still in the registry please try running the removal tool for norton... click here...
wl035
Level 7
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Message 5 of 15

RE: Need to disable firewall to access net/email

did that. restarted, still not working.

what should the settings be in the networks and systems services tabs of the firewall? is there something special about Sierra Wireless HSDPA Network adapter?
wl035
Level 7
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Message 6 of 15

RE: Need to disable firewall to access net/email

i didn't mention that i am running XP Pro. does that make a difference?
bua_ako
Level 7
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Message 7 of 15

RE: Need to disable firewall to access net/email



your wireless router... does it have its own firewall? if it has one try disabling it... not really sure how to do that... try calling technical support for your router manufacturer... they may have the information we are looking for...
wl035
Level 7
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Message 8 of 15

RE: Need to disable firewall to access net/email

yogi,

it's not a router. it's just a wireless internet USB card by sierra connecting to at&t 3g that plugs into my laptop. doesn't have firewall that i can find.
bua_ako
Level 7
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Message 9 of 15

RE: Need to disable firewall to access net/email



ahhhh ok... thanks for the information... :o

try uninstalling IE7... this will automatically revert back to IE6... better yet try downloading mozilla see if you'll have the same issue in terms of browsing... i'll try flagging this thread so other people can help...
wl035
Level 7
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Message 10 of 15

RE: Need to disable firewall to access net/email

ok, thanks. but remember, it's not just my browser. it doesn't connect to my e-mail server, either. it looks like for some reason, the firewall just won't let the computer see an internet connection, even though it's connected.

i have been using this exact same set-up with norton for 2 years, with absolutely no problem. just didn't want to pay 60 bucks to re-up at year-end. i had always been a mcafee guy (or avg) before.

don't have any experience w/moz, and never do any uninstall/reinst unless there's a problem (like now), so i'm a little nervous about this.

let's see if we get any other ideas . . .
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