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jogirl
Level 8
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Need Help "McAfee 32 bit helper stopped working"

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When I try to update manually, I get the error message in the title of the thread.  I ran the Virtual Technician several times and I continue to get the message that the Dat is out of date.  I tried to chat with techsupport and it would not connect.  What do I do next?  Thank you for any help.

EDIT:  I have tried to contact McAfee techsupport via chat and via telephone but the form I fill out online, after I press on "Submit" will not submit.  It bounces back, so to speak.  And I hit "submit" again.  Is there a number I can call?

My system is Windows 8. Error report attached.

Message was edited by: jogirl on 2/26/13 3:32:38 PM CST
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jogirl
Level 8
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Re: Need Help "McAfee 32 bit helper stopped working"

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Thanks to Nehal for a successful resolution.  Very prompt and professional help!

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nehalreads
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Re: Need Help "McAfee 32 bit helper stopped working"

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Hi jogirl,

You can give me your contact number with time zone and your email address which is with McAfee via private message or mail. I will call you and fix it.

jogirl
Level 8
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Re: Need Help "McAfee 32 bit helper stopped working"

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How do I do a private message?  I cannot find that option.  Thanks.

nehalreads
Level 10
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Message 4 of 8

Re: Need Help "McAfee 32 bit helper stopped working"

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jogirl

click on my name " Nehal Jojo Jacob ". Then my profile will be opening. In that page ; In the right top coner you will see an heading " Action ". Underneath of action , there is an option stating private message. click on it and send it to me. If you are sending me now then i call now itself.

jogirl
Level 8
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Re: Need Help "McAfee 32 bit helper stopped working"

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Sent it minutes ago.

nehalreads
Level 10
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Message 6 of 8

Re: Need Help "McAfee 32 bit helper stopped working"

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jogirl

As discussed ; If you are facing any issue's in future with McAfee. Let us know and we will atke care of it. All the best.

jogirl
Level 8
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Re: Need Help "McAfee 32 bit helper stopped working"

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Thanks to Nehal for a successful resolution.  Very prompt and professional help!

nehalreads
Level 10
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Message 8 of 8

Re: Need Help "McAfee 32 bit helper stopped working"

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Thanks. All the best.

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