My McAfee SecurityCenter won't automatically work. It also won't open even I click the program in start manu.

[superman]

Hi,

McAfee SecurityCenter won't automatically open on my toolbar after I turn on my laptop (Windows Vista with IE9).  I tried to click the short cut and the button on start manu.  But, none of them work.  I also removed and re-installed it.  Still doesn't work.  My case might be different from other people because I didn't see blank window.  Please help.  Thanks! 

[nish_rulez]

Hi

Could you please let me know the below details:

Internet Explorer Version:

Cipher Strength:

Get the above details from "About Internet Explorer" which you can find in IE settings...

Also let me know if there is any major change happened to your OS, before u start seeing the issue with McAfee

Regards

Nish

[Peacekeeper]

and how did you uninstall via add/remove programs or win 7 equivalent or

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

Post dat and Mcafee  versions.

[superman]

Hi Nish,

IE version: 9.0.8112.16421

Cipher Strength: 256-bit

My OS is Windows Vista.  There was no major change before seeing the issue.  But, I think there must have several updates from Windows, IE and McAfee. 

After the issue happened, I tried to fix it by removing IE9 update to become IE8.  But didn't work.

Actually, I am ATT U-verse customer.  So McAfee security center software was downloaded from ATT.com.  I also tried removed and re-installed McAfee.  Installation looks very smooth, but I still can't see the McAfee icon next to clock in toolbar after reboot my PC.  As I mentioned, both clicking shortcut on desktop and clicking the program from start manu failed. 

BTW, I have another two laptops, one XP and one Windows 7.  Both of them use the same McAfee security center software from ATT.  But, both of them are OK.

Thanks!

Gary     

[superman]

Hi Tony,

I tried two different way to remvoe McAfee from my laptop, one via control panel and another by MCPR.  Neither of them work.

Since I can't open McAfee on my Vista laptop, I don't know its version.  But, my other two laptop (XP and Windows7 with same McAfee) work well, I guess McAfee security center version should be the same, 11.0, Build 11.0.678. 

Thanks!

Gary  

[JaiPrakash · Accepted solution]

Hi,

It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can help you better on this issue.

[JaiPrakash]

Hi,

Kindly update me with the McAfee status once after updating the McAfee Product.

Message was edited by: JaiPrakash on 24/8/12 4:45:28 AM CDT

[superman]

Hi Jai,

Sorry for my late response.  Actually, I replied McAfee's "Do not reply" email on 8/24.  Here is why I wrote in my email. 

The update took 2hrs and was still 0% last night.  So, I decided to reboot my laptop.  After reboot, it took about 3 mins for McAfee icon to show next on toolbar.  Then, I tried to update and full scan my pc.  Everything looks Ok now.  Thanks for you help!

Was the issue because of virus or program conflict?

Thanks!

Gary

[Peacekeeper]

There was a bad DAT out and that has now been fixed. What is your current DAT?

Good idea to run MVT as per

http://service.mcafee.com/faq/TS101446.htm

[marybg]

I am having the same issues running McAfee Total Protection on windows vista and Internet explore 9.  I run McAfee AVT and would not fix. I have tried uninstalling McAfee and it will not.   McAfee was running on my computer but after it installed a upgrade it will not load.  Plus I have installed the software on two other computers running Windows 7 and they seem to be working properly.