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dadco
Former Member
Message 1 of 4
‎09-09-2009 01:35 PM

Mcpr removal tool-cleanup failed

Before reinstalling McAfee I have tried several times to run the removal tool. I get the following error message:-

"McAfee Cleanup
cleanup failed
cleanup is already running "

The tiny window saying View Log is "greyed out". In other words I am unable to carry on or do anything. I cannot get the removal tool to work. I have downloaded again but with the same result.

Has anybody got any ideas or solutions. -please.
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3 Replies
BalaSGS
Former Member
Message 2 of 4
‎09-10-2009 01:33 PM

RE: Mcpr removal tool-cleanup failed

Hi,
Please try steps and update us on the status
- Start-control panel and Windows Task Scheduler (Scheduler Task), click advanced menu and Show Hidden Tasks- McAfee Cleanup- remove
- Open task manager (Ctrl-Alt-Delete) and kill all McAfee processes running there

- Then try to run the MCPR Download the removal tool from:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
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dadco
Former Member
Message 3 of 4
‎09-10-2009 01:52 PM

RE: Mcpr removal tool-cleanup failed

Thank you.
Yesterday, I re-installed McAfee without using MCPR. I uninstalled previous versions via control panel etc.

When I next re-instal I shall try your suggested solution then I will let you know the result. It does sound good.
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BalaSGS
Former Member
Message 4 of 4
‎09-10-2009 01:55 PM

RE: Mcpr removal tool-cleanup failed

Thank you for keep me posted, Well if you have any more concerns let us know:)
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