cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Manual download of '6809xdat.exe' mentioned by Peter in Re: Dat out of date? - https://community.mcafee.com/message/252231#252231 sorted this for me without the need to un-install/re-install, many thanks Peter

I've read somewhere here that McAfee doesn't like to email users because of previous accusations of 'spamming' !!! I have to say that I think this is a 'cop-out' .... I still receive enough marketing from them to accuse them of spamming if I wished.

I've suggested in the past that this could be an 'opt-in' service for registered users. It could even be incorporated into the Security Centre as a news feed. Judging by the amount of time, and in some cases money, expended, it would certainly be wellcomed by most users.

Perhaps one of the moderators could pass this on please ??

Message was edited by: moorlandmagic on 21/08/12 08:59:06 CDT

Re: Mcafee Internet Security - can't check for updates

Jump to solution

You're welcome.  You could suggest it here:  https://community.mcafee.com/community/home/ideas

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Did that the last time Peter, but no feedback whatsoever

No harm in trying again, but as they already listen to/communicate with you guys, think it might be considered more coming from you.

Thanks again

Dave

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Hmmmmmm.... I will have to think of a way (and a means) of wording this to the right person(s).

OK I'll try.

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Meanwhile you can sign up for the newsletter at the bottom here:  http://home.mcafee.com/virusinfo/

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Many thanks Peter, I'm sure that lots of us here appreciate it.

It seems to me that some of the biggest complaints on these forums are about the time, money, etc; wasted because folks didn't know a problem existed. If McAfee were to warn us of these events, the forums would still provide as much value as they do now, but I just think that there would be a lot less 'anti' McAfee comments ...... after all, there would be less reason for them. So surely it's a good PR exercise ?

Dave

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Well I was one of them for the longest time at the weekend...until I realised I was a victim too.

kred65
Level 7
Report Inappropriate Content
Message 38 of 51

Re: Mcafee Internet Security - can't check for updates

Jump to solution

So far so good today.... no pop-up as of yet... do not want to jinx it. Everything working ok. Had a technician call me this morning as I wrote an e-mail directly to someone in executive management in the US.

Re: Mcafee Internet Security - can't check for updates

Jump to solution

That's good, let's hope it stays that way. ;)  My other OS's seem to have managed to avoid it altogether simply because I avoided booting them up until last night - I guess updates took care of it.

Re: Mcafee Internet Security - can't check for updates

Jump to solution

Thanks for your excellent work in keeping fellow users up-to-date with this issue. I feel a debt of gratitude toward you along with our fellow users in this forum.

On a good note, I was successful in lodging an elevated 2nd Tier Support response. This was achieved because I couldn't get any sense out of the initial support call (via live chat). A very bad experience because this person not only had a poor grasp of English, almost non-existent technical knowledge, could read and understand my questions and kept sending me templated answers of a script that never answered my questions.

The end result was they are now sending me a DVD/CD-Rom of the latest software so that I can uninstal/instal across my networks, and they have added 6 months on to my subscription as a small compensation for the waste of time and resources that "their" issue has caused me. Surprisingly, they could not provide me with an ISO image to download once so that I can burn my own disc to perform the fix across the network. Additionally, my comments are to be passed on to their management and that they will provide an email notification of further issues. (That remains to be seen or experienced). I have fixed one pc and will leave the rest of the network unitil I receive the disc.

Looking back at my files, I couldn't believe the number of times that they have had similar issues like this over the years and the time wasted in fixing them. I am really surprised that they stick to these business models which are clearly not serving the needs of their customers.

Finally, I am expecting to receive an email from McAfee to complete a survey about their support. I think it is worthwhile if all users who have been similarly inconvenienced by this incident to provide true feedback back to McAfee of their experiences. In this day and age, it should be better than it currenty is.

Cheers.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community