Ex_Brit wrote:
You are totally off base with your comments. McAfee staff are working day and night on this issue and, although to you it's a major issue, it hasn't hit a huge number of people. so they have to find out why it is hitting only certain ones.
I suggest that you listen to and follow anything that McAfee suggests or there really isn't much point in going any further is there?
It isn't easy for a software maker to just wave a wand and have everyone reverse tracks to a previous version. There's a huge amount of work involved in that and it may not even be possible, but they are looking into that possibility too, I assure you.
The only way this is going to be solved is for people to cooperate & coordinate with Technical Support.
it hasn't hit a huge number of people. so they have to find out why it is hitting only certain ones." looks though you have statistics of people who have been hit or not have been hit.Do your home work well.
2."McAfee staff are working day and night on this issue and, although to you it's a major issue" you seem to be immuned to poor quality so it proves you aren't even able to judge what quality is expected - generation gap,understandable.
3."I suggest that you listen to and follow anything that McAfee suggests or there really isn't much point in going any further is there?" - what makes you think they have anything suggested or not followed by all these participants here yet the problem is not fixed.Looks your RAM is full & can't hold much,refresh it by reading from comment 1 to the last each day.
4."It isn't easy for a software maker to just wave a wand and have everyone reverse tracks to a previous version. There's a huge amount of work involved in that and it may not even be possible, but they are looking into that possibility too, I assure you." how pessimistic,be an optimist impossible is possible you might or some one might not know.Don't aruge for the sake of arguing or just to prove that you think you are inside Mcafee & actually watching how this is being handled.Huge amount of money is collected already from consumers for the huge amount of work,they did not do it right.Have you heard do-it-right for the first time,it is easier rather than undoing it to redo properly later.You don't seem to have any inclination to the word "Quality".
5."The only way this is going to be solved is for people to cooperate & coordinate with Technical Support." - in what other way than what already I have done 1.me giving my computer for them to take all the necessary files & logs 2.trying all the tricks they suggested 3.Escalating the case as per their own technical team' s request to developer's stage through their PR exceutive.
6.I have even pointed out the possible area they have to look into in thier codes related to mcsvhost.exe & also to provide me the complete startup & shutdown sequense tree of mcafee2010 application & services so that me & some one in this forum can also contribute towards trouble shooting,have they provided that??
7.I gave one incident of PC's crashing due to a wrong update which happened this year read the link in my previous post,I know you will say mistakes happen once while,right??have a look at the similar type of mistake which happened a little earlier http://www.theregister.co.uk/2009/07/03/mcafee_false_positive_glitch/
It is not for or against Mcafee or any other software vendor the main purpose of this topic is,
1.it is for getting the fix at right time.
2.it is for bringing about certain acceptable standards of Quality in software industry so that consumer burdens are reduced interms of stress& money for geting things fixed.
3.to bring in accountability in programers & developers to bring a culture as in any manufacturing industry - you take the best work on it & give the best to the next.
4.Think of the consumer & think that they are not expected to be techies who can fix their own problems when you deliver a product,this culture is required to be inculcated in software industry.if we go by the same arguement as per you there is no need for 1000's of cars being called back to Japan for faulty design glitch or any kind of malfunction which might affect in a million to one,right?
5.As it is very clearly proved & nailed it is a problem at the coding level & only they can fix it,try it out on a small group of pc's in their lab,find solution & give it to the customer,why are you still stuck with the idea that customers need to cooperate & coordinate with Technical Support,understand this has gone beyond that?
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