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Jonas_
Level 7
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Message 1 of 3

McAfee tech support remotely accessed my computer

Hi, I contacted customer support (chat support) this afternoon because I couldn't validate my subscription on a new computer. The guy that I was chatting with offered me a solution via Remote Access. Is this a usual workaround from customer support? He sent me a link or add-on (can't remember well) in order to get authorization to access my computer via remote control. I approved access and he gave a solution to the problem. At the same time, I received an email with title: "Your identity protection service found a breach". Body of email says “YOUR INFO WAS STOLEN”. Here a print screen of email: https://imgur.com/vOfVjyI

What happened here? I'm alarmed. Is this an unfaithful employee? How can I know his ID?

Thank you!

2 Replies
GaneshR
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Re: McAfee tech support remotely accessed my computer

Hi @Jonas_ 

Sorry for the inconvenience caused. Please go through the attached article for more information on this email breach.

Regards

Ganesh Raju R

Jonas_
Level 7
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Re: McAfee tech support remotely accessed my computer

Thank you GaneshR for your answer. I read the article but I would like to know what happened. Is it a normal procedure for tech support to remotely access computers? Did the remote access triggered the Warning email? https://imgur.com/vOfVjyI 

After this incident I immediately formatted the hard drive.

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