my session ID was 30465885
the name of my computer is thedude-PC
I did all the steps, I ran the removal tool, rebooted and ran the preinstall tool, then re-installed completely. I was green for about 5 minutes and it said my subscription expired on 10/18/2011. Then it went back to being at risk for 72 days.
There may be another problem here.You said something about antivirus plus??This is a rogue antivirus. If I understand you correct.Here is a link to fix.If you have this product in this link,you may have to download malwarebytes and run.http://www.bleepingcomputer.com/virus-removal/remove-antivirus-plus
Newjack,
For your information , Antivirus plus is a security package of McAfee as like your security center and Total protection software. So dont panic on the terms even though it might be familiar.
I do not have that product. It is definitely McAfee and it just says McAfee Antivirus Plus is my product.
Sorry,I misunderstood.
Hi Newjack,
Greetings....
I have attached the screen capture of actuall antivirus plus of McAfee and fake antivirus alert. McAfee anti virus plus is earlier called as virus scan plus.. so i m positive that tbson150 is reffering to McAfee antivrus plus cos this appears due to account conflict.
tbson150 : The reason why Dinz has asked you to contact tech support may be they would n.t have found more info with this email .May be you might have registered McAfee under a different email or something.. so if you contact the tech support with the right email that you used to install McAfee and registered email address they can get in to their system enter yore email and check for the machine details and deactivate the older onces
Good luck..
Sorry i was not able to get it fix completely cos sometimes we need the help of customer support tools to fix it and only McAfee techs have acess for it..
Please try this and let us know how it went.
Regards
Idris
Message was edited by: Dinz on 1/27/11 2:58:13 PM GMT-06:00New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
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