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user_135799
Former Member
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Message 11 of 20

Re: McAfee Virtual Technician

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Hi,

Check the system date & time and make sure they are set as per your local time zone ?

Message was edited by: Dinz on 2/24/10 6:31:16 AM GMT-06:00
Kidd
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Message 12 of 20

Re: McAfee Virtual Technician

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Hi Yoga, as I said in my earlier post, time's ok. When I was using v9 it started on the dot.

Re: McAfee Virtual Technician

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Regarding the scheduled scan not starting.  Just got news that it is a known issue and they hope for a patch to fix  it in April or May.

Kidd
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Message 14 of 20

Re: McAfee Virtual Technician

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Thanks Peter, thought I was going mad! I'm still having a problem with MVT reporting no McAfee product installed, when I had a problem with my subscription last week:-

http://community.mcafee.com/message/117983#117983

I reinstalled from the O2 cd which gave me V9 and MVT worked fine. But when I reinstalled V10, MVT
reports no McAfee even with the MVT update.

http://mvt.mcafee.com/mvt/ProductList.asp



Re: McAfee Virtual Technician

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The no components installed issue is known and happens sometimes with 3rd party provided protection such as O2.

If you are having issues I suggest contacting Technical Support Chat linked via Useful Links at the top of the page.

Message was edited by: Ex_Brit on 09/03/10 7:07:06 EST AM
LakshmiSrinivas
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Message 16 of 20

Re: McAfee Virtual Technician

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Hi Kidd,

Please provide the following information of MSC10 and all other products installed. 'About' will have this information. 

Product name:
Version:

Build:

Affid:

Language:

This information will help me resolve your issue

MVT does support MSC v10.  I will check the supported products list.  It should have MSC 10 support too.

Thanks.

lakshmi

Kidd
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Message 17 of 20

Re: McAfee Virtual Technician

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Hi lakshmi, I'm using:-

McAfee Internet Security 2010 (Firewall & SiteAdvisor)

MVT 5.5.1.0

XP Pro SP3

IE8

Firefox 3.6.3

Malwarebytes' Anti-Malware 1.46

SUPERAntiSpyware 4.36.1006

Avast Free Antivirus 5.0.507

As you can see, I'm not using McAfee Antivirus at the moment because of the Scheduled Scan "Magic Timer" issue.

I might add, MVT has never worked on my computer with McAfee 2010 (worked with 2009).

I think with this push for Windows 7 compatability, XP users are left behind.

LakshmiSrinivas
Former Member
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Message 18 of 20

Re: McAfee Virtual Technician

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Hi Kidd,

Thanks for the attachments. I understood why MVT is not detecting the products. 

It is because MVT support for affid 571 'O2' is not yet added.   We are working on supporting the partners for this 2010 release phase wise.

Once the support is added, MVT will detect all the products. 

I will discuss about this with the Partner Engineering team and find out their plan for this affid 571 'O2' 

lakshmi

Kidd
Former Member
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Message 19 of 20

Re: McAfee Virtual Technician

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OK, thanks lakshmi, I'll wait and see.

Kidd
Former Member
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Message 20 of 20

Re: McAfee Virtual Technician

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lakshmi, I just downloaded MVT 5.5.2.0 and it's working ok now.

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