×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
user_135799
Former Member
Message 11 of 20

Re: McAfee Virtual Technician

Jump to solution

Hi,

Check the system date & time and make sure they are set as per your local time zone ?

Message was edited by: Dinz on 2/24/10 6:31:16 AM GMT-06:00
Kidd
Former Member
Message 12 of 20

Re: McAfee Virtual Technician

Jump to solution

Hi Yoga, as I said in my earlier post, time's ok. When I was using v9 it started on the dot.

exbrit
MVP
MVP
Message 13 of 20

Re: McAfee Virtual Technician

Jump to solution

Regarding the scheduled scan not starting.  Just got news that it is a known issue and they hope for a patch to fix  it in April or May.

Kidd
Former Member
Message 14 of 20

Re: McAfee Virtual Technician

Jump to solution

Thanks Peter, thought I was going mad! I'm still having a problem with MVT reporting no McAfee product installed, when I had a problem with my subscription last week:-

http://community.mcafee.com/message/117983#117983

I reinstalled from the O2 cd which gave me V9 and MVT worked fine. But when I reinstalled V10, MVT
reports no McAfee even with the MVT update.

http://mvt.mcafee.com/mvt/ProductList.asp



exbrit
MVP
MVP
Message 15 of 20

Re: McAfee Virtual Technician

Jump to solution

The no components installed issue is known and happens sometimes with 3rd party provided protection such as O2.

If you are having issues I suggest contacting Technical Support Chat linked via Useful Links at the top of the page.

Message was edited by: Ex_Brit on 09/03/10 7:07:06 EST AM
LakshmiSrinivas
Contributor III
Message 16 of 20

Re: McAfee Virtual Technician

Jump to solution

Hi Kidd,

Please provide the following information of MSC10 and all other products installed. 'About' will have this information. 

Product name:
Version:

Build:

Affid:

Language:

This information will help me resolve your issue

MVT does support MSC v10.  I will check the supported products list.  It should have MSC 10 support too.

Thanks.

lakshmi

Kidd
Former Member
Message 17 of 20

Re: McAfee Virtual Technician

Jump to solution

Hi lakshmi, I'm using:-

McAfee Internet Security 2010 (Firewall & SiteAdvisor)

MVT 5.5.1.0

XP Pro SP3

IE8

Firefox 3.6.3

Malwarebytes' Anti-Malware 1.46

SUPERAntiSpyware 4.36.1006

Avast Free Antivirus 5.0.507

As you can see, I'm not using McAfee Antivirus at the moment because of the Scheduled Scan "Magic Timer" issue.

I might add, MVT has never worked on my computer with McAfee 2010 (worked with 2009).

I think with this push for Windows 7 compatability, XP users are left behind.

LakshmiSrinivas
Contributor III
Message 18 of 20

Re: McAfee Virtual Technician

Jump to solution

Hi Kidd,

Thanks for the attachments. I understood why MVT is not detecting the products. 

It is because MVT support for affid 571 'O2' is not yet added.   We are working on supporting the partners for this 2010 release phase wise.

Once the support is added, MVT will detect all the products. 

I will discuss about this with the Partner Engineering team and find out their plan for this affid 571 'O2' 

lakshmi

Kidd
Former Member
Message 19 of 20

Re: McAfee Virtual Technician

Jump to solution

OK, thanks lakshmi, I'll wait and see.

Kidd
Former Member
Message 20 of 20

Re: McAfee Virtual Technician

Jump to solution

lakshmi, I just downloaded MVT 5.5.2.0 and it's working ok now.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community