Interesting thread implies no solution but noone followed it up.
Of interest what version have you installed, there is a new 1 out everywhere now. Security centre should be 11.0
If you haven't got this and are on a subscription ie bought from Mcafee I would firstly suggest an uninstall - reinstall attempt.
Uninstalll
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507
reboot and run
http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe
and reinstall from your account.
Hi,
A simple thought, right click on McAfee icon and select properties. Go to compatibility tab and uncheck compatibility mode and try to open McAfee.
Compatibility mode not checked anyway. Security Center version is 11 from May 31st update. Here is error log for most recent event. Sorry it looks like this. It took me awhile to figure out how to paste it in here at all. I think updater is still attempting to look for updates even though it's 'turned off', which generates this message. It's a minor annoyance since I have to keep an eye on large downloads to make sure the message hasn't popped up which causes downloads to pause. I think I'll just turn auto updates back on and see what happens. I've changed Win 7 settings to not interrupt sleep mode for any reason so if that works no more problem.
Log Name: Application Source: Application Error Date: 14/06/2011 8:00:11 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Greg-PC Description: Faulting application name: mcagent.exe, version: 11.0.554.0, time stamp: 0x4dbdad7d Faulting module name: mcupdshm.dll, version: 11.0.488.0, time stamp: 0x4d2e11bd Exception code: 0xc0000005 Fault offset: 0x00000000000086c4 Faulting process id: 0x1c34 Faulting application start time: 0x01cc2a44cc4bb84d Faulting application path: C:\Program Files\mcafee.com\agent\mcagent.exe Faulting module path: c:\PROGRA~1\mcafee\msc\mcupdshm.dll Report Id: 94ec7359-96fb-11e0-98ce-a4badbfdbff3 Event Xml: 1000 2 100 0x80000000000000 8636 Application Greg-PC mcagent.exe 11.0.554.0 4dbdad7d mcupdshm.dll 11.0.488.0 4d2e11bd c0000005 00000000000086c4 1c34 01cc2a44cc4bb84d C:\Program Files\mcafee.com\agent\mcagent.exe c:\PROGRA~1\mcafee\msc\mcupdshm.dll 94ec7359-96fb-11e0-98ce-a4badbfdbff3
Have been experiencing this same issue, both with the pre-installed McAfee Service Centre on my Dell, and now that i did a complete uninstall (including with the tool) and reinstall from fresh download from McAfee website, it just happened again. seems random.
9pm tonight (after reinstall):
Problem Event Name: APPCRASH
Application Name: mcagent.exe
Application Version: 11.0.575.0
Application Timestamp: 4e1da306
Fault Module Name: mcupdshm.dll
Fault Module Version: 11.0.575.0
Fault Module Timestamp: 4e1da29b
Exception Code: c0000005
Exception Offset: 00000000000086cc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: bac7
Additional Information 2: bac70ce1e5599fc8c3a95df28fab6d7b
Additional Information 3: a179
Additional Information 4: a179f4c4dcade60a75dd7eedb75f6afc
previous (0:55 this morning):
Log Name: Application
Source: Application Error
Date: 09/09/2011 00:55:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Matt-XPS
Description:
Faulting application name: mcagent.exe, version: 11.0.575.0, time stamp: 0x4e1da306
Faulting module name: mcupdshm.dll, version: 11.0.575.0, time stamp: 0x4e1da29b
Exception code: 0xc0000005
Fault offset: 0x00000000000086cc
Faulting process id: 0x1fb8
Faulting application start time: 0x01cc6e7c3f0ea342
Faulting application path: C:\Program Files\mcafee.com\agent\mcagent.exe
Faulting module path: c:\PROGRA~1\mcafee\msc\mcupdshm.dll
Report Id: 02602fdf-da76-11e0-b6ea-028037ec0200
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-08T23:55:21.000000000Z" />
<EventRecordID>6672</EventRecordID>
<Channel>Application</Channel>
<Computer>Matt-XPS</Computer>
<Security />
</System>
<EventData>
<Data>mcagent.exe</Data>
<Data>11.0.575.0</Data>
<Data>4e1da306</Data>
<Data>mcupdshm.dll</Data>
<Data>11.0.575.0</Data>
<Data>4e1da29b</Data>
<Data>c0000005</Data>
<Data>00000000000086cc</Data>
<Data>1fb8</Data>
<Data>01cc6e7c3f0ea342</Data>
<Data>C:\Program Files\mcafee.com\agent\mcagent.exe</Data>
<Data>c:\PROGRA~1\mcafee\msc\mcupdshm.dll</Data>
<Data>02602fdf-da76-11e0-b6ea-028037ec0200</Data>
</EventData>
</Event>
previous errors at 0:08 this morning,
Problem Event Name: APPCRASH
Application Name: mcagent.exe
Application Version: 11.0.575.0
Application Timestamp: 4e1da306
Fault Module Name: mcupdshm.dll
Fault Module Version: 11.0.575.0
Fault Module Timestamp: 4e1da29b
Exception Code: c0000005
Exception Offset: 00000000000086cc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: bac7
Additional Information 2: bac70ce1e5599fc8c3a95df28fab6d7b
Additional Information 3: a179
Additional Information 4: a179f4c4dcade60a75dd7eedb75f6afc
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I'm getting the same error, twice so far. I have a new DELL with McAfee pre-installed. Running the latest version as it appears to be updating OK. I'm doing my updates manually as I don't want things happening to my PC without me knowing about. I like to perform the updates while I have all applications stopped.
I haven't seen any windows pop-up telling me that anything else is wrong so I think it's all OK. Attempting to download a test virus is blocked OK.
Log Name: Application
Source: Application Error
Date: 20/09/2011 8:00:11 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: mcagent.exe, version: 11.0.606.0, time stamp: 0x4e68ddcd
Faulting module name: mcupdshm.dll, version: 11.0.575.0, time stamp: 0x4e1da29b
Exception code: 0xc0000005
Fault offset: 0x00000000000086cc
Faulting process id: 0x1134
Faulting application start time: 0x01cc7737e469685e
Faulting application path: C:\Program Files\mcafee.com\agent\mcagent.exe
Faulting module path: c:\PROGRA~1\mcafee\msc\mcupdshm.dll
Hi mattpolard/astor,
Just to confirm the nature of this error , this is an error that you see in the event viewer of the PC and not as a pop up window that comes on screen! Correct ????
Also, please provide us with the below information ;
McAfee Security center version:
Aff id :
McAfee Virus scan version :
DAT version :
PC manufacturer : Dell/Toshiba/Sony etc
Thanks,
Hi Jai,
For me this error appears as a popup window on the screen.
security center
version 11.0 build 11.0.586
affid 105-595
virusscan
version 15.0 build 15.0.291
DAT version 6474
Dell notebook.
thanks for your help!
Matt
Hello. I am glad I came across this thread. I got the same error when McAfee tried to do a "Scheduled Scan". The McAfee icon disappeared from the taskbar. After I clicked on "Check online for a solution and close program", the McAfee icon reappeared on the taskbar and "Scheduled Scan" just started right up.
I have McAfee (2010 version) installed on HP Mini Netbook Windows 7 32-bit SP 1. This McAfee came from my ISP (Cox Communications).
Is this a virus causing this? Or a malware? Is my laptop protected? I did a full scan and scheduled scan and NO viruses/malwares were discoverd.
Thanks,
northernva2000
Hello Matt & Northernva2000,
I have sent you an email requesting more details on the same . Please have it replied so that we could help you better on this error .
Regards,
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: