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varghese
Level 8
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Message 1 of 8

McAfee Security Center not working after windows update

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Just bought a new Dell XPS 8300 PC

McAfee had been preinstalled by OEM

Just updated windows 7 64 bit using windows update after the next reboot Mcaffe security center stopped responding

Whenever  i open,try to reinstall or remove,or use McAfee Virtual assitant tool a dialog box/window opens up which has nothing in it .

its just a white blank window stating that mcafee is running.

on reinstalling using the cd provided it just says couldnt install wait for some time to resolve issue , it then restarts the program is back with the same error.

right clicking mcafee in show hidden icons in lower right corner yields nothing it just blinks thats it!

How to solve this problem?

Compounding it further even roxio program opens up with a window which has no trace in task manager,taskbar etc.

it just has  a window with a label and 3 greyed out text boxes.

my system  XPS 8300

i7 2600

6 gb ram

500 gb HDD

new in condition applied windows update once.

tried uninstalling internet explorer 9 that didnt solve the problem.

tried all other common suggestion still problem is as it is .

1 Solution

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varghese
Level 8
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Message 3 of 8

Re: McAfee Security Center not working after windows update

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Hi Dinesh,

I did more research.

finally had arrived at step 1,2

After that the roxio problem persisted

even reinstalling didnt work.

So i uninstalled all windows updates

and also the updates for windows defender.

uninstalled ie9 from remove windows components.

Finally did a restart and installed mcafee

works properly now registered it again everything was fine, along with my license expiry date.

then it asked permission to update itself.

After the update it said i had only 10 days left. o_O

I restarted it a few times dont know how but it is rectified as of now

i installed ie9

stills looks to work

heard of compatibility issues with ie9  while ie8 has its one issues

hope mcafee resolves this soon.

And dont know even Roxio is back on track .

Thanks for your prompt response.

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7 Replies
Dinz
Level 16
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Message 2 of 8

Re: McAfee Security Center not working after windows update

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Hi varghese,

Sorry for the deferred response , please try the below steps and then retry the installation and keep us posted ;

  1. Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
  2. Restart the PC
  3. Click on Start – Click start search and type : cmd
  4. From the options that pops up , please right click on cmd and select Run as administrator
  5. In the command prompt window , please type the following and let us know the status
  6. regsvr32 jscript.dll <and press enter>
  7. regsvr32 jscript.dll <and press enter>
  8. Open IE – Click on Help Click – About Internet explorer and check if the version says Ver : 8.0
  9. Run the MCpreinstall tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe  and retry the installation
varghese
Level 8
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Message 3 of 8

Re: McAfee Security Center not working after windows update

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Hi Dinesh,

I did more research.

finally had arrived at step 1,2

After that the roxio problem persisted

even reinstalling didnt work.

So i uninstalled all windows updates

and also the updates for windows defender.

uninstalled ie9 from remove windows components.

Finally did a restart and installed mcafee

works properly now registered it again everything was fine, along with my license expiry date.

then it asked permission to update itself.

After the update it said i had only 10 days left. o_O

I restarted it a few times dont know how but it is rectified as of now

i installed ie9

stills looks to work

heard of compatibility issues with ie9  while ie8 has its one issues

hope mcafee resolves this soon.

And dont know even Roxio is back on track .

Thanks for your prompt response.

View solution in original post

varghese
Level 8
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Message 4 of 8

Re: McAfee Security Center not working after windows update

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Do i have to follow steps 6,7 now?

Dinz
Level 16
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Message 5 of 8

Re: McAfee Security Center not working after windows update

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If everything is working fine , you can ignore those . & Glad that  you are back on track now, just in case in you encounter any issues with subscription information being changed , please refer this document here http://service.mcafee.com/faqdocument.aspx?id=TS100966 

Regards,

varghese
Level 8
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Message 6 of 8

Re: McAfee Security Center not working after windows update

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This gave rise to a new trouble.

check the images.

img1.png

Dinz wrote:

If everything is working fine , you can ignore those . & Glad that  you are back on track now, just in case in you encounter any issues with subscription information being changed , please refer this document here http://service.mcafee.com/faqdocument.aspx?id=TS100966 

Regards,

it shows

img2.png

varghese
Level 8
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Message 7 of 8

Re: McAfee Security Center not working after windows update

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on clicking view ip it shows

Antivirus Software  Internet Security  Spyware and Malware Removal   McAfee.png

correct

Antivirus Software  Internet Security  Spyware and Malware Remova.png

This one shown in table with red X 

i dont know how it even came into play

since am not using any proxy at all.

Am in mumbai and not bangalore . Mine is a desktop so possiblitiy of me in bangalore with this thing is next to impossible.

Finally how did that show up pc name same as mine if i am not using a proxy?

For your information :

Dell XPS 8300

i7 2600

6gb ram

win 7 64 bit

500 gb HDD

Using Mcafee since i got it for free along with this PC from dell for 15 months.

(it said i user license price inlcuded so i guess it wasnt free though it seems to be.)

I am not using any other PC as of now in my home.

Re: McAfee Security Center not working after windows update

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Customer Service can best answer your questions directly and sort all account problems out.  You can phone them or use online chat.

Link under Useful Links at the top of this page.  If your country isn't in the drop-down list at the top right then click 'My country is not listed' and you'll see a series of links and phone numbers for your area, all free of charge.

That link you said was dead works fine by the way.

http://service.mcafee.com/faqdocument.aspx?id=TS100966  try it again or another browser, or try clearing cookies first.

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