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Martijn0
Contributor
Message 1 of 3
‎09-15-2020 01:23 PM

McAfee Livesafe 12 months free not activated for my New Dell Laptop

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Same issue as posted before, I replied in that (old) thread but no solution was posted.

McAfee was supposed to be preinstalled on my new Dell XPS15. But it was not, and did not show under Dell Digital Delivery either. I created and logged in to a McAfee account, but could not download it from there. A technician from Dell (that I contacted for unrelated reasons) told me that I could download it from the Dell support page, but no luck either. Is it possible to still get mcAfee Livesafe?

1 person had this problem.
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2 Solutions

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Madhan
McAfee Retired
McAfee Retired
Message 2 of 3
‎09-15-2020 05:25 PM

Re: McAfee Livesafe 12 months free not activated for my New Dell Laptop

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Hello @Martijn0 

We are sorry that you are unable to activate McAfee Livesafe that was provided with your Dell Laptop. We will help you to sort out the issue.

Due to nature of this incident, we will contact and help you resolve the issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M

View solution in original post

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Madhan
McAfee Retired
McAfee Retired
Message 3 of 3
‎09-24-2020 11:28 PM

Re: McAfee Livesafe 12 months free not activated for my New Dell Laptop

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Hello @Martijn0 

One of our Support contacted you and the issue was sorted out. McAfee is now installed on your Dell laptop and it is protected from viruses and other threats.

Please feel free to contact our support if you require assistance in future.

Regards,
Madhan M

View solution in original post

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2 Replies
Madhan
McAfee Retired
McAfee Retired
Message 2 of 3
‎09-15-2020 05:25 PM

Re: McAfee Livesafe 12 months free not activated for my New Dell Laptop

Jump to solution

Hello @Martijn0 

We are sorry that you are unable to activate McAfee Livesafe that was provided with your Dell Laptop. We will help you to sort out the issue.

Due to nature of this incident, we will contact and help you resolve the issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M

0 Kudos
Madhan
McAfee Retired
McAfee Retired
Message 3 of 3
‎09-24-2020 11:28 PM

Re: McAfee Livesafe 12 months free not activated for my New Dell Laptop

Jump to solution

Hello @Martijn0 

One of our Support contacted you and the issue was sorted out. McAfee is now installed on your Dell laptop and it is protected from viruses and other threats.

Please feel free to contact our support if you require assistance in future.

Regards,
Madhan M

0 Kudos
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