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Re: McAfee Anti Virus Plus Problems?

Hi Ex_Brit,

Well, I'm beginning to wonder re: support . . . so far they haven't done much. 

Thank you though, for the assistance you have provided, and for letting me know where to find this discussion in the future. 


Re: McAfee Anti Virus Plus Problems?

Did you ask them to escalate the issue?

Re: McAfee Anti Virus Plus Problems?

I'll ask my contact in support to tke a look in here if you like.  Do you have a support case ID number ?  If so post it please.

Re: McAfee Anti Virus Plus Problems?

Thank you, Ex_Brit; that would be great! 

My SRN is  484570-1191946111.


Message was edited by: 'LizBeth on 8/17/13 9:17:58 PM EDT

Re: McAfee Anti Virus Plus Problems?

OK I've sent a reminder to my contact.

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Message 16 of 33

Re: McAfee Anti Virus Plus Problems?

Hi LizBeth,

Kindly provide the below details so that I may assist you with the correct Troubleshooting steps.

McAfee Version:

Network connection type:

Current DAT version where you're unable to update:

Did McAfee Virtual Technician show any error messages?


Re: McAfee Anti Virus Plus Problems?

Thank you, Ex_Brit.

Re: McAfee Anti Virus Plus Problems?

Hi Selvan,

The last time I (temporarily) had a working McAfee AntiVirus Plus was on 8/2 and 8/6, but both only for a day or so.

I've uninstalled and tried to reinstall my Virus Scan Plus @ least 6 times since then, all to no avail.  The last 2 times, either I or a tech phone support person ran the VCF tool, in addition to the MCPR and Preinstall tools.  I've also done a "clean boot" twice.  The 1st time, the re-install didn't work.  I haven't tried it after the 2nd time, as I'm pretty frustrated @ this point.

I was able to successfully install Site Advisor after the 2nd "clean boot" (via separate download on 817)); it is working.

The Tier 2 Technical support person (Mohammed Noor) has left me a voice mail and has e-mailed me; I've updated him twice (via e-mail), both times with no reply.

I connect to the internet via cable modem.

I've also run MVT numerous times throught this whole process . . . most of the error results I rec'd were either Artemis server issues or that my Security Center was out of date.  The last 2 times I ran it, it didn't even give me a message, or session ID#.

When I download the program from My Account, it will download, but will NOT install.

Any help/suggestions you can offer will be greatly appreciated.

Thank you,


Re: McAfee Anti Virus Plus Problems?

It is now August 24th.  No help, no reply, no nothing, from anywhere.

I've been a loyal McAfee customer for 10 years, but I've been w/out a working McAfee subscription since August 2,4, 6, take your pick.

I'm giving this 1 more try  . . . and if that doesn't work,  then adíos McAfee.

Re: McAfee Anti Virus Plus Problems?

I still don't see your answer to Selvan (post #15 above) - do you want him to help you or what?

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