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Livesafe Subsciption to New Laptop with Preinstalled

Hello,

I recently purchased an HP Laptop which came with Livesafe pre-installed. I activated it and it was supposed to have 30 days included but expired in 7. That is really not the issue though. What is, is I have a Dell Desktop with a Multi-Device Livesafe Subscription and I want to use that with the HP but I see no way to do that without uninstalling the one on the HP laptop and using the link from the Dell one. I really don't want to be bothered uninstalling and reinstalling and going through everything all over again. Is there a way to just add just the subscription in the new HP laptop without doing all of that? Thanks! Jay

1 Reply
AvinashP
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Re: Livesafe Subsciption to New Laptop with Preinstalled

Hi @Jaywohlfeld,

We understand your concern, We recommend you access the below article and follow the instructions provided below to switch the subscription without uninstalling your McAfee software.
You see an alert that your subscription has expired 

1. Under solution please select, I have recently renewed or purchased a subscription, so the expiry message is incorrect.
2. Click, On my PC. Got to steps 2, Download and run the McAfee software Install Helper tool.
3. Enter your registered email address and password, and then click Login.
4. Choose your appropriate subscription that you would like to continue with.

If you run into any issues please we recommend you to get in touch without support team to assist you better.
McAfee Chat Support 
Toll-free (US) : 8666223911

Thanks,
Avinash.

 

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