cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi,

I'd be extremely grateful if someone could assist with the below please.

I started my laptop (no more than 4 months old) and it said that it was installing windows (automatically as part of the startup).  Once done, I noticed that my internet securtiy was not there - missing icon and then error messages. No idea why - no restores or any changes (other than automatic windows updates).

I went through the McAfee process of re-installing and updates are current.

Every couple of days I am now getting a blue screen.  Most recent output:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             2057

Additional information about the problem:

  BCCode:                                               24

  BCP1:                                                    00000000001904FB

  BCP2:                                                    FFFFF880035936E8

  BCP3:                                                    FFFFF88003592F40

  BCP4:                                                    FFFFF8000326B882

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

I have done a disk check (check disk) and saw no problems.  The hard drive is not even 1/4 used.

I did a full scan and nothing was found.

I am sure all the drivers are all up to date.

Nothing significant changed (i.e. nothing installed other than any automatic Windows updates) on my Toshiba laptop between a previous shutdown (done correctly) and the next startup.

I have seen comments that McAfee has been causing blue screens.  If I could open the blue screen dump file I would!

Any ideas please?

Thanks very much,

5 Replies
JaiPrakash
Level 12
Report Inappropriate Content
Message 2 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi Simon,

Can you please let us know the version of your Network adapters

  1. Right-click Computer.
  2. Click Manage.
  3. In the left panel, click Device Manager.
  4. Expand Network Adapters.
  5. Right-click the Atheros network adaptor.
  6. Click Properties.
  7. Click the Driver tab.

And let us know the version of the WLAN Atheros driver

Thanks,

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi,

Thanks for the interest.  As requested:

Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)

Driver date: 09/02/2011

Driver Version: 1.0.1.42

Regards

Dinz
Level 16
Report Inappropriate Content
Message 4 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi Simon,

Can you please post a screen shot of the Atheros driver version numbers.

Thanks

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi,

Thanks for the interest.  As requested:

Atheros.png

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi Simon,

Next time you get a Blue Sceen of death, take a Digital picture of the screen in its entirety, then focus down on a driver the operating system caused the BSOD and snap a digital picture of it. Download the pictures to the computer and use a program that reduces the size of the file for uploading and sharing.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community