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user_26854
Contributor
Message 1 of 6

Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi,

I'd be extremely grateful if someone could assist with the below please.

I started my laptop (no more than 4 months old) and it said that it was installing windows (automatically as part of the startup).  Once done, I noticed that my internet securtiy was not there - missing icon and then error messages. No idea why - no restores or any changes (other than automatic windows updates).

I went through the McAfee process of re-installing and updates are current.

Every couple of days I am now getting a blue screen.  Most recent output:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             2057

Additional information about the problem:

  BCCode:                                               24

  BCP1:                                                    00000000001904FB

  BCP2:                                                    FFFFF880035936E8

  BCP3:                                                    FFFFF88003592F40

  BCP4:                                                    FFFFF8000326B882

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

I have done a disk check (check disk) and saw no problems.  The hard drive is not even 1/4 used.

I did a full scan and nothing was found.

I am sure all the drivers are all up to date.

Nothing significant changed (i.e. nothing installed other than any automatic Windows updates) on my Toshiba laptop between a previous shutdown (done correctly) and the next startup.

I have seen comments that McAfee has been causing blue screens.  If I could open the blue screen dump file I would!

Any ideas please?

Thanks very much,

5 Replies
JaiPrakash
Former Member
Message 2 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi Simon,

Can you please let us know the version of your Network adapters

  1. Right-click Computer.
  2. Click Manage.
  3. In the left panel, click Device Manager.
  4. Expand Network Adapters.
  5. Right-click the Atheros network adaptor.
  6. Click Properties.
  7. Click the Driver tab.

And let us know the version of the WLAN Atheros driver

Thanks,

user_26854
Contributor
Message 3 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi,

Thanks for the interest.  As requested:

Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)

Driver date: 09/02/2011

Driver Version: 1.0.1.42

Regards

Dinz
Former Member
Message 4 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi Simon,

Can you please post a screen shot of the Atheros driver version numbers.

Thanks

user_26854
Contributor
Message 5 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi,

Thanks for the interest.  As requested:

Atheros.png

thecreator
Contributor II
Message 6 of 6

Re: Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)

Hi Simon,

Next time you get a Blue Sceen of death, take a Digital picture of the screen in its entirety, then focus down on a driver the operating system caused the BSOD and snap a digital picture of it. Download the pictures to the computer and use a program that reduces the size of the file for uploading and sharing.

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