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Re: Inoperative Customer Support Tools

The old FAQ has been updated with the fix as Solution #1:  HERE

Message was edited by: Ex_Brit on 19/11/12 5:05:04 EST PM

Re: Inoperative Customer Support Tools

Blank UI after upgrading from Win. XP 32bit to Win. 7 64bit after IE 9 upgraded the UI went blank

The fix that worked for me a clean install of Win. 7 i.e. insert Win. 7 disk format HDD and reinstall Win. 7 next install McAfee next download install MS updates including IE 9

cirob
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Re: Inoperative Customer Support Tools

I've been receiving the same blank screen for awhile. The solution for me was simpler, if still unsatisfying. In IE I just had to go to Tools > Internet Options > Accessibility and select "Ignore font styles specified on webpages." Of course, now all webpages are ugly as sin (Times New Roman isn't winning any screen readability prizes), but I can see the McAfee tools. Fortunately, I don't use IE at all, so it's not a huge loss.

The bigger concern is that McAfee hasn't figured this out yet. As a tech writer, I'm constantly having to install and keep fonts of all sorts (TrueType, OpenType, PostScript), and I can't worry about what will or won't offend IE's delicate sensibilities.

Re: Inoperative Customer Support Tools

We Mods have made them well aware that we think the IE-based model should be changed but the developers are a law unto themselves unfortunately and such suggestions take a long time even to be heard let alone implemented.

In the meanwhile the FAQ linked in my signature (2nd line from the last) has various steps to remedy the situation.

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