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Br26354
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Im unable to complete install

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I have tried to install mcafee and keep getting the this message after the reboot See attached.

 

I have run the MCPR and deleted folders but still im unable get passt this message

 
 

 

1 Solution

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Re: Im unable to complete install

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Hi @Br26354 

Please follow the below steps

  • Press Windows Key & the letter "R" key together. 
  • In the dialog box, please type shell:common startup
  • Delete the file named "McRebootXXX"
  • Restart and try installing again.

Thanks,
Karthikeyan J

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3 Replies

Re: Im unable to complete install

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Hi @Br26354 

Please follow the below steps

  • Press Windows Key & the letter "R" key together. 
  • In the dialog box, please type shell:common startup
  • Delete the file named "McRebootXXX"
  • Restart and try installing again.

Thanks,
Karthikeyan J

View solution in original post

Re: Im unable to complete install

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I got the same problem.

I had McAfee installed without problem one year ago.

Recently my PC (ACER NITRO) had to go under repair, and a new motherboard had to be installed.

Therefore I had to re-install all my previous programmes.

I got an error message that the installation could not be completed, see print screen in attachment.

How should I proceed ? I have to say that ACER is standard delivered with a NORTON product installed.

ThanksPresentation1.jpg

Re: Im unable to complete install

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Hi @Colonel_Didier 

We are truly sorry for the inconvenience.

Please follow the below article to install McAfee. If you are still facing issues, please contact our Technical support for further trouble shooting.

How to install McAfee?

Thanks,
Karthikeyan J

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