How do you stop mcafee from removing a program?

[exbrit]

The you should have forwarded that email intact to virus_research@mcafee.com putting the word FALSE in front of the header,

(Don't hit the reply button as the server sends it to the wrong address).

The instructions on what to do about false positives is written here:  https://community.mcafee.com/thread/2016

If you no longer have that email then you will have to start again as per that thread.

[Joegia]

I fowared this on to the address you stated, and put the word false like you said.

[exbrit]

Let's hope that sorts it out.

[exbrit]

Ex_Brit wrote: (post #9)
Forward that email to virus_research@mcafee.com adding the word FALSE in front of the header.

Now changed to Virus_Research@avertlabs.com

[Joegia]

Thank you

[Joegia]

      Well I had be very patient, but I never did get a response after sending email with false in the header. I tried 2 times. So I reolved this issue by uninstalling and comp[letly removing mcafee from my machine and installing windows essentials free virus scan and malware and the file does not get removed any more.

So on my other 3 machines I had macfee installed once my suscription is up I will just uninstall and either go with AVG or Windows essentials on thos machines also, windows essentials actually has a exception list I can add to, can't understand why mcafee did not.

thanks for all the help and advice.

Message was edited by: Joegia on 3/23/11 2:13:22 PM CDT

[exbrit]

I am so sorry that they haven't helped you.  I can only assume that they are backlogged.

Good luck.