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mattmcgillan
Contributor
Message 1 of 2
‎10-27-2011 01:40 AM

Help needed for problem with new version 11 of McAfee Security Center update

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Please help!

I'm a bit of a newbie with PC's from Cambridge, England.

Yesterday I updated my McAfee Security Center as usual on my Dell 1558 laptop which uses windows 7 home premium.  This update installed the new version 11 of  McAfee Security Centre.

Afterwards I tried using Internet Explorer 9 32-bit and then noticed big problems.  I could not load Hotmail login page (just had a white hanging screen) and then spotted that Microsoft Silverlight or Adobe Flash player wasn't working either.  My Mozilla Firefox & Internet Explorer 9 64-bit browsers were working fine and completely unaffected!

I restored my laptop to an earlier "restore point" to undo this McAfee update and then Internet Explorer 9 is again working fine.

I would be very grateful for advice on what to do about this.

Many thanks,

Matt

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Peacekeeper
MVP
MVP
Message 2 of 2
‎10-27-2011 02:25 AM

Re: Help needed for problem with new version 11 of McAfee Security Center update

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I assume all those programs were given firewall access?

I would suggest uninstalling mcafee vis

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot

and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall from your account or isp version and see if that helps. Sometimes an update over the top of a current version fails.

If you still have an issue try running MVT the Virtual technician available on the tech support page found in useful links tab above. Then noting the session id number call or chat with Tech support it is free. They should be able to assist.

View solution in original post

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Peacekeeper
MVP
MVP
Message 2 of 2
‎10-27-2011 02:25 AM

Re: Help needed for problem with new version 11 of McAfee Security Center update

Jump to solution

I assume all those programs were given firewall access?

I would suggest uninstalling mcafee vis

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot

and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall from your account or isp version and see if that helps. Sometimes an update over the top of a current version fails.

If you still have an issue try running MVT the Virtual technician available on the tech support page found in useful links tab above. Then noting the session id number call or chat with Tech support it is free. They should be able to assist.

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Reply
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