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miguelgrado
Contributor III
Message 1 of 26

Help Not Working

Sin título.png

Since yesterday there is no connection with mcafee.com . does not work the help screen

El mensaje fue editado por: miguelgrado on 1/01/13 6:15:36 CST
Forospyware Warrior
25 Replies
exbrit
MVP
MVP
Message 2 of 26

Re: Help Not Working

I branched this off to its own thread in SecurityCenter.

It appears that the database is down.   Contact support directly if you need to.

I've reported this problem to my McAfee contacts.

Message was edited by: Ex_Brit on 01/01/13 7:30:08 EST AM
miguelgrado
Contributor III
Message 3 of 26

Re: Help Not Working

I think that will be the same problem that affects a possible installation of the product... happy new year since spain

Forospyware Warrior
exbrit
MVP
MVP
Message 4 of 26

Re: Help Not Working

Could be, I've sent off messages to McAfee about it.   Happy New Year.

stanisluv
Contributor III
Message 5 of 26

Re: Help Not Working

McAfee shouldn`t opens new MIS window. It should open your browser with special link.

Message was edited by: stanisluv on 1/3/13 4:14:02 PM CST
miguelgrado
Contributor III
Message 6 of 26

Re: Help Not Working

I don't understand.It always opens window like the one in the picture from years ago.but since two days ago is not the help .is in white....i have version 12.1 since day 24 de december and it was ok....

Forospyware Warrior
stanisluv
Contributor III
Message 7 of 26

Re: Help Not Working

yes, MSC 11.x had special window for help but not 12.x. Anyway server is down.

miguelgrado
Contributor III
Message 8 of 26

Re: Help Not Working

special windows for help  it was appearing... correctly in version 12.1

El mensaje fue editado por: miguelgrado on 3/01/13 17:10:12 CST

El mensaje fue editado por: miguelgrado on 3/01/13 17:10:43 CST
Forospyware Warrior
stanisluv
Contributor III
Message 9 of 26

Re: Help Not Working

It trying open this for me:

https://smarthelp.mcafee.com/web/mcafee.xql?pub=WSS 12.1 Help-v4&docid=guid-cdb29714-9c0b-42b1-8d83-8ef7d80b1ad2&lang=en-US&addHistory=true&eventType=lcContent.loadDocguid-cdb29714-9c0b-42b1-8d83-8ef7d80b1ad2&os=win7&affid=2&appid=&entitledlist=vso,mps,mpfp,sko,msadp,mnm,mqs,mat,vul&setlang=true

miguelgrado
Contributor III
Message 10 of 26

Re: Help Not Working

Sin título.pngSin título2.png

first and second.........in white

El mensaje fue editado por: miguelgrado on 3/01/13 17:33:04 CST

El mensaje fue editado por: miguelgrado on 3/01/13 17:33:25 CST
Forospyware Warrior
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