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Louseee
Contributor
Message 1 of 2
‎02-12-2021 01:56 PM

Genuine Mcafee support agent?

Hi, My teenage son had problems installing internet security so I requested support via  online chat an agent called me within seconds - and immediately asked me to visit ultraviewer.com to download remote access software so he could check my laptop and ‘connect me to the mcafee server’ I asked what he wanted to check as I could do it and but he wouldn’t tell me, only pressed me to install - is this normal ? I declined and ended up sorting it as the number he only need entered incorrectly..... but I was shocked that this was being requested when no account details or verification had been completed.... 

Does anyone know if this is usual practise? 

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1 Reply
Madhan
McAfee Retired
McAfee Retired
Message 2 of 2
‎02-12-2021 09:33 PM

Re: Genuine Mcafee support agent?

Hello @Louseee 

You have contacted 3rd party support. Please don't share any of your information with 3rd party support and also don't allow them access your computer.

To contact McAfee Support, please visit the below link,

McAfee Support

Let me know the country you are from so that I can provide you the support number as well.
Also let me know the exact problem you are facing when installing McAfee on your computer.

Regards,
Madhan M

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