Fix Protection

[bayougrunt]

I am running 9.3 and get the check protection status. This happens repeatedly. The red "X" shows part of protection must be fixed. It's the computer & files and E-mail & IM that always needs action required. I hit the fix button and everything is then enabled and fine until it happens again.

This happens many times a day, day after day.

It is also happening on my wife's computer.

I ran the virtual technician that found nothing.

What is causing this to happen? It's a pain in the _____. Also, it happens when computer at idle so I'm worried the computer is not protected.

[bua_ako]

hi,

next time that you get the not protected message in your mcafee security center please don't hit fix just yet rather ran the mcafee virtual technician in my signature and post the session ID here.

[bayougrunt]

I ran VT and here is one Log

MVT Version : 5.0.1.0
System Information
Operating System : Microsoft Windows XP Home Edition (Build 2600)
Service Pack : Service Pack 3.0
Language : 0409
Internet Explorer Version : 8.0
Internet Explorer Language : en-us
System Drive Type : NTFS
Physical Memory Available : 123188
Physical Memory Total : 522736
Virtual Memory Available : 2056452
Virtual Memory Total : 2097024
System Architecture : x86 Family 15 Model 2 Stepping 7 Intel(R) Pentium(R) 4 CPU 2.00GHz
Date Time : 07/23/2009 21:14:34
Time Zone : GMT -06:00
Product Details
Product Name : VirusScan - 3-User McAfee Internet Security
Product Version : 13.3.127
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process 1 process(s) incorrect
Expected process not running
Expected : running
Existing : not running
Process: c:\program files\mcafee\virusscan\McShield.exe

Service 1 service(s) incorrect
Expected Service State Incorrect
Expected : running
Existing : stopped
Service: McShield C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe


COM OK
DAT and Engine OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : SecurityCenter
Product Version : 9.3.162
Language : en-us
Partner : McAfee
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Easy Network - 3-User McAfee Internet Security
Product Version : 3.3.105
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Data Backup - 3-User McAfee Internet Security
Product Version : 3.3.102
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : SiteAdvisor
Product Version : 2.9.258
Language : en-us
Partner : McAfee
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Personal Firewall - 3-User McAfee Internet Security
Product Version : 10.3.111
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Parental Controls - 3-User McAfee Internet Security
Product Version : 11.3.103
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : AntiSpam - 3-User McAfee Internet Security
Product Version : 10.3.109
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------

[bayougrunt]

MVT Version : 5.0.1.0
System Information
Operating System : Microsoft Windows XP Home Edition (Build 2600)
Service Pack : Service Pack 3.0
Language : 0409
Internet Explorer Version : 8.0
Internet Explorer Language : en-us
System Drive Type : NTFS
Physical Memory Available : 123188
Physical Memory Total : 522736
Virtual Memory Available : 2056452
Virtual Memory Total : 2097024
System Architecture : x86 Family 15 Model 2 Stepping 7 Intel(R) Pentium(R) 4 CPU 2.00GHz
Date Time : 07/23/2009 21:14:34
Time Zone : GMT -06:00
Product Details
Product Name : VirusScan - 3-User McAfee Internet Security
Product Version : 13.3.127
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process 1 process(s) incorrect
Expected process not running
Expected : running
Existing : not running
Process: c:\program files\mcafee\virusscan\McShield.exe

Service 1 service(s) incorrect
Expected Service State Incorrect
Expected : running
Existing : stopped
Service: McShield C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe


COM OK
DAT and Engine OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : SecurityCenter
Product Version : 9.3.162
Language : en-us
Partner : McAfee
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Easy Network - 3-User McAfee Internet Security
Product Version : 3.3.105
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Data Backup - 3-User McAfee Internet Security
Product Version : 3.3.102
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : SiteAdvisor
Product Version : 2.9.258
Language : en-us
Partner : McAfee
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Personal Firewall - 3-User McAfee Internet Security
Product Version : 10.3.111
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : Parental Controls - 3-User McAfee Internet Security
Product Version : 11.3.103
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------


Product Name : AntiSpam - 3-User McAfee Internet Security
Product Version : 10.3.109
Language : en-us
Partner : McAfee
Account ID : 89349383
Health Check Details
Registry OK
File OK
Process OK
Service OK
COM OK
Patches OK
Top Issues OK
SYSTEM OK



--------------------------------------------------------------------------------

[bayougrunt]

Hi Yogi,

Here are the session ID's for virtual technician:

Session ID: 19353232

Session ID: 19378902

Session ID: 19401942

Thanks for your help!

Post merged with the thread you are talking about - MOD

[bayougrunt]

Yogi, anybody have a fix?

[bua_ako]

hi,

sorry for the delayed reply... i was out for a while...

regarding the fix i'm not so sure if this is related to the DAT issue that was experienced last week...

can you check the following please on both your computer and your wife's please:

DAT version of your mcafee

to get this open mcafee and click on the about button on the lower right corner of your screen. in the new window go to virus scan and take note of the DAT version... please post it here.

can you also check if you have other security softwares installed in the computer...
furthermore kindly check as well if the computer did an automatic update prior to having experienced the problem.

[bayougrunt]

Hi Yogi,

Checked and found DAT 5695.

There is no other security software on the computer.

There were no updates prior to experiencing the problem.

[bua_ako]

Hi,

when your mcafee is not protected showing that computer and files and email and IM needs attention there will show an information on what the exact problem is (Right panel)... kindly provide me what that is... thanks...

[bayougrunt]

Here it is. This happens about once every hour.


Real-time scanning is disabled
Spyware and potentially unwanted program scanning is disabled
IM scanning is disabled
Script scanning is disabled
Buffer overflow is disabled