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Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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That's good.  I actually still have XP SP3 hanging around in the form of 2 virtual machines, just for old times' sake.   After all it isn't obsolete quite yet...until 2014 actually.

Should you want to try installing SP3 with McAfee inactive or uninstalled it might work should you be considering donating the machine.   If not then disregard.

Anyway, good luck.

on 18/09/11 8:49:35 EDT PM
rabbit2
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Message 192 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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The SP2/SP3 debate is something of a red herring in the context of this problem. McAfee home products system requirements for XP is SP2 (or higher). Whether it's wise to stick with SP2 or not is a different matter. Some people stay with SP2 because it works for them and a lack of support is therefore not an issue. If issues do arise, then they can move to SP3. Either way, McAfee should work.

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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McAfee may not support SP2 only installation very much longer.   They usually follow Microsoft's support cycles with a year or so delay.    

enmerkar
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Message 194 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Ex_Brit wrote:

McAfee may not support SP2 only installation very much longer.   They usually follow Microsoft's support cycles with a year or so delay.    

Irrelevant to this thread. People are here to discuss a problem with McAfee software, or rather report a problem with McAfee software.

rasher
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Message 195 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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If I wanted to catch a slippery fish I'd have joined the catchaslipperyfish forum.

I was offering my experience of what current  evidence points to being a neglectful McAfee update. You're responses Ex_Brit have only acknowledged the fact I am running a set up which you believe might benefit from an upgrade to SP3.

Like I said I have workarounds.Today I noticed another update which required a restart. On restart everything was OK. Maybe this release has fixed it. I'll just have to wait and see.

If McAfee no longer has a suitable product for my computer then I'd appreciate a straight answer so that I can take appropriate action after looking into the matter more deeply.

enmerkar
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Message 196 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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At this point it's obvious that McAfee are not going to fix this software, let alone the damage it's caused.

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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My remarks re: SP2 were merely a side issue.  The main topic of this thread is being attended to by McAfee, we've made sure of that.

enmerkar
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Message 198 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Ex_Brit wrote:

The main topic of this thread is being attended to by McAfee, we've made sure of that.

How long does it normally take McAfee to fix problems such as this? assuming it fixes them.

Message was edited by: enmerkar on 9/18/11 8:37:33 PM CDT
astor
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Message 199 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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I just went to the McAfee home site and checked the system requirements.  It says:

Supported Operating Systems

                               

  • Windows XP (32-bit) with Service Pack 2 (SP2) or higher
  • Windows Vista (32-bit and 64-bit) with Service Pack 1 (SP1)
  • Windows 7 (32-bit and 64-bit)

So, yes the SP2 "issue" is indeed a red hearing, and should not be used as an excuse for customers reporting issues.  Having said that, it would be wise for other reasons to either upgrade to SP3, or get a W7 PC.  However, this does not let McAfee off the hook, unless they change the system requirements as reported on their own website.

enmerkar
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Message 200 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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astor wrote:

However, this does not let McAfee off the hook, unless they change the system requirements as reported on their own website.

That wouldn't let them off the hook either.

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