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Stewie
Level 7
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Message 1 of 6

Can't register McAfee Total Protection 2009

Hello guys,

I've just purchased the McAfee Total Protection 2009 from Future Shop and during the installation I was waiting for that window asking to register the product, where I should have typed my account "coordinates" (e-mail address and password), but for some reason, that window didn't show up.

I uninstalled the product, rebooted, and I tried again, but the same result!!
Then I used the McAfee Virtual Technician but it couldn't find any problem!!
Then I had a "chat session" with a McAfee technician for 1 hour, removing once again the product, cleaning the registers, rebooted etc., I reinstalled the product, but again, I wasn't able to register it (and to activate it)!!
Finally, I contacted the call-centre, but they couldn't help me!!!

I have to mention that the product is checking for updates every day.
I also have to mention that I have Windows XP SP2.

Could somebody give me some advice, please???
5 Replies

RE: Can't register McAfee Total Protection 2009

RE: Can't register McAfee Total Protection 2009

Might I also suggest upgrading your system to SP3 asap?

There's help with that here: http://community.mcafee.com/showthread.php?t=220807
vinod_r2
Level 11
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Message 4 of 6

RE: Can't register McAfee Total Protection 2009

Are you getting a blank registration product setup ?
Stewie
Level 7
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Message 5 of 6

I did it !!!!




Hello,


Thank you !!!!!!!!!!!!! I did it!!!!!!!! I followed the above steps and immediately I a got a window asking me to register the product!!! I registered it and here I am!!!!

Now, when everything is done, should I rename the OLDsysprep back as Sysprep as it was before???

=Stewie=

RE: I did it !!!!



No need.

Glad to help.
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