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ni-cad
Contributor
Message 1 of 7

Browser Hijack Virus

I contracted a Browser hijack virus a few days ago, I have up until now only used free anti virus software (Avira & Norton) But after I got this Virus I decided it was time to buy something better, I purchased the complete McAfee protection pack, however I can not use the mcAfee download manager to install it. it seems the browser hijack virus is blocking the download.

I've tried downloading the software I baught from mcAfeee in safe mode, I have also tried several times to execute system re-stores (also in safe mode) I've run AVG and Avira and Norton all in safe mode, nothing got picked up, it also seems that all the system restore points have been corupted and will not work.

My mcAfee dowload manager is still being blocked, I still recieving pop ups and being re directed to adertising and porn sites by the virus.

Can anyone help? I know it's Christmas eve and there is litle chance that anyone is willing to spare any time on this for me but if you can I would be very greatfull.

Regards Esther.
6 Replies
GeanFreaks
Former Member
Message 2 of 7

Hi

Are you using Windows XP or Windows Vista?
When Trying to download McAfee using the download manager are you getting "The page cannot be displayed" or "cannot display the webpage" or you are just really being redirected?

Probably you can try these steps:
1. Click start-->run--> type devmgmt.msc then click on ok
2. On the upper part of the device manager , click on VIEW then select show hidden devices
3. Now click on "NON PLUG AND PLAY DRIVERS /DEVICES.
4. Then right click TDSSserv.sys and disable it
5. Then restart the computer then try downloading McAfee again. Goodluck. if problem will still persists, please reply.
ni-cad
Contributor
Message 3 of 7

RE: Hi

I'm using XP service pck 3, I ran a Hijack this and sent the log through their auto checker. it didn't spot anything. but perhaps it may mean something to you?

http://forums.whatthetech.com/Baseline_Browser_hijack_blocking_anti_virus_download_t98246.html
earthdragunz
Former Member
Message 4 of 7

RE: Hi

hi,

try to run this free tool:

Malwarebytes - http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater - http://www.besttechie.net/tools/mbam-setup.exe

download, install and run a full scan using the program. remove any detected files.

hope it helps. post back for any more concerns.
ni-cad
Contributor
Message 5 of 7

RE: Hi

Thanks earthdragunz thats worked, excelent recomendation!

Found and deleated ten Trojan files. McAfree is downloading as I am writing this.

Thanks again mate and have a merry christmas. happy
earthdragunz
Former Member
Message 6 of 7

RE: Hi

Glad to help
johnsontm66
Contributor
Message 7 of 7

Re: RE: Hi

I have a MacOS Catalina 10.15.7. My Chrome browser has been completely hijacked. I have beed dealing with this for months. Thought I got rid of it and then when I took an update it all came back. Completely unable to get rid of it trying every idea out there. I thought McAfee would catch it. Seems not. It is managing my default and I am unable to edit, remove - anything. 

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