they destroyed my computer and I had to fix it so they could limp it back to normal. I was on hold or on the phone for 8.5 hours I have been up for 23 hours now . that's 2 jobs worth of work. this service totally is inadactuact and I may never use them again. this is my wifes computer and she is disabled with a brain injury. so she spends lots of time alone while I am at work. so I wasted all my time with her tonight WORKING FOR MACAFEE. this is not accestable my time is money. they will componsaite me or things will happen. with the national news tv